EMS is a recognized technical support outsourcing leader. We have the experience and professional staff for you no matter if your product is a mobile device, a computer or any other piece of cutting edge technology. And EMS operates 24 hours a day so your customers can receive the assistance they need, exactly when they want it.

From troubleshooting to technical support, EMS provides a broad range of technical support and help desk services. Our Tier I, II, and III technical support agents have a level of customer service exceeding expectations. This ensures your customers get their technology questions answered while still receiving top notch customer service. The majority of our technical support agents are certified, have a degree or are working towards a degree.

Some of the TECHNICAL SUPPORT areas we excel in are:

Tier I technical support is the initial support level handling basic customer issues. The first step is to gather information, evaluate the symptoms and determine a solution.
Tier II technical support agents are generally more knowledgeable and experienced on a specific product or service. These agents handle escalated calls from the Tier I agents. They review what attempts have already been completed to help find the correct solution.
Tier III technical support is generally the highest level of support before escalations moves to the hardware or software vendor. Tier III technical support agents are experts on the product/service and handle advanced issues.
Help desk support can be offered via telephone, email, or your website. A help desk provides internal users a place to call with their issues.
Technical support agents handle the issues which may arise with your product or service. Who better to manage a knowledge base than the team who sees the issues or problems with repetitive calls?

Looking for superior internal or
external technical support?

Let the EMS technical support experts work for you. Contact us today.
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