Being a good customer service representative (CSR) is an art, but an obtainable one. It takes patience, finesse, understanding, empathy and much more. It also takes technical and organizational skills to effectively balance the needs of both the customer and the company. There are many ways to become a successful customer service representative and it starts with training. It takes …
How Social Media is a Growing Force in Customer Service
In today’s world, everything is fast paced. Consumers want fast responses, fast service, fast answers and even fast food. Companies have started using social media to their advantage when it comes to this fast pace want. Post a video or photo on a social media site and it will spread like wildfire, going viral in a matter of hours …