brown spiral notebook with a pen and a plant next to it, text overlay that says goal setting in a call center

Goal Setting in a Call Center

EMS CRM call center help

When it comes to motivating your staff and keeping morale high, goal setting is an important piece of the puzzle. Setting strategic goals can result in increased agent engagement and is the first step toward making overall improvements in the service you provide. Whether you want to increase first-time resolution, reduce call hold time, or anything in between, setting your …