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10 Compelling Customer Service Statistics

EMS customer service, quick tips

If we’ve said it once, we’ve said it a hundred times: great customer service is absolutely essential for success in your business. It’s safe to say that nobody will argue with that statement, but that begs the question- why are people still receiving sub-par customer service? Though there are many variables a business can’t control, your customer service is certainly …

laptop with social media

5 Customer Service Practices to Master on Social Media

EMS customer relationship management, customer service, social media communications

The customer service industry looks a whole lot different than it did 20 years ago, thanks almost entirely to social media. In fact, 1 in 3 social media users prefer social media customer care services to telephone or email. If your customer service doesn’t extend to your social media platforms, your brand could be missing out. Here are our top …

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4 Reasons Hospitality Companies Should Outsource Customer Care

EMS call center help, customer relationship management, customer service

When you’re in the hospitality business, you’re in the business of caring for your customers. But does that mean you should handle your own customer care? Your initial reaction might be yes, but we can think of at least four reasons to consider outsourcing your customer service. 1. Affordability It can be costly to employ people solely for the purpose …

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5 Keys to Creating Exceptional Customer Experiences

EMS CRM call center help, customer relationship management, customer service

In 2018, providing adequate customer service simply isn’t going to cut it anymore. With more options than ever at their fingertips, customers aren’t just looking for decent customer service, they want an experience. And with limitless resources such as online reviews and social media, it won’t be hard for them to sort out the good, bad, and exceptional. How can …

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How to Keep an Angry Customer

EMS CRM customer relationship management, customer service, quick tips

It’s one of the most critical aspects of customer service: dealing with angry customers. While many people might cringe at the thought of handling customer complaints or addressing negative feedback from customers, the smart ones see it for what it is— an opportunity. Listen Listening to your upset customer is the most critical first step to take. Try to come …

person with cell phone

Why is it Crucial to Follow Up in Customer Service?

EMS CRM call center help, customer service

One of the most important aspects of customer service is following up. A negative experience with customer service can hinder a customer’s entire outlook on the company. In order to provide the customer with the highest level of customer service, the customer must know that the company actually cares about them and their relationship with the company. By providing the …

customer service rep, call center services, customer service, call center, customer support, call center outbound

6 Reasons to Outsource Customer Service

EMS CRM call center help, customer relationship management, customer service, social media communications, technical support

There was once a time when business owners could not conceive of outsourcing their customer service. However, in this day and age, it is becoming fairly common for businesses to leave customer service to the professionals. Outsourcing customer service and hiring a call center can help you expand your business in many different ways. Here are six reasons your company …

Why being a mid-size call center is just right

EMS CRM call center help, customer relationship management

You’ve heard of Goldilocks and the three bears, correct? She runs through the cottage looking for the best fit. After trying many different sizes, she finally lands on a chair, porridge, and bed that is “just right” for what she’s looking for. That’s how we feel about being a mid-size call center – just right! There are many reasons why …

appreciate word on a ipad screen

National Customer Service Week

EMS CRM customer relationship management, customer service

National Customer Service Week is right around the corner. Although it seems like fall is a far way off, we are already starting to prepare for the many important things to come. One that most definitely tops our list is National Customer Service Week, October 2-6. Each year we take the opportunity to show that we appreciate our customer service representatives …