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How to Find Happiness in the Work Place in 2021

EMS CRM customer service, quick tips

What? Are you telling me that not everyone loves their job? No way! We simply can’t believe it. According to a report by the Conference Board, a New York-based nonprofit research group, 52% of people are unhappy at work. Over half of the people sitting at the office or working in the drive thru right now are not pleased with …

EMS Offers Many Call Center Solutions  

EMS CRM call center help, customer relationship management, customer service, social media communications, technical support

EMS, Inc. is a company located in Omaha, Nebraska dedicated to delivering top quality customer service solutions to a variety of companies and industries across the nation.  We focus on customized support solutions for programs of any size and complexity. This flexibility and customization allows for the continued success of the support programs. When a solution is built for you …

call center services, customer service, call center, customer support, call center outbound

Why a Long-Term Partnership with Your Call Center is Key to your Company’s Success

EMS CRM customer service, quick tips

Like many relationships, the more you get to know the person or business, the more you can benefit from the information you are obtaining. Over the years we’ve found that the longer we work with a customer, the more we begin to understand each other and work together effectively to achieve long-term goals and success. We start by accessing the …

call center services, customer service, call center, customer support, call center outbound

5 Reasons to Work in a Call Center

EMS CRM call center help, customer relationship management, quick tips

Working in customer service is not always the easiest job to do, but it can build competence that people can carry with them for years to come. From accelerated training to superior people skills, many jobs in the customer service arena teach individuals things they may not learn elsewhere about work, people and life. It’s no surprise that many people …

meeting customer needs call center, call center services, customer service, call center, customer support, call center outbound

3 Ways to Put Your Customers First

EMS CRM call center help, customer relationship management, customer service

An important lesson we’ve learned over the years of having a successful customer service call center is to listen to our customers. You probably hear that all of the time in the customer service world, but at EMS we take it to the next level by building our processes around our customer’s individual needs. How do we build our processes …

great customer service, call center services, customer service, call center, customer support, call center outbound

Social Media and Customer Service is Crucial

EMS CRM social media communications

Over the weekend you get a new idea to take up horseback riding with your daughter. After several minutes of researching quality training facilities in the area, you find one just outside of the city with only regular weekday hours. With no high expectations to hear back from said company during their off hours, you send a quick Facebook message …

call center services, customer service, call center, customer support, call center outbound

Ways to Strengthen Customer Service

EMS CRM quick tips

World class customer care is a necessity when it comes to running a successful business. In order to keep the customers happy and coming back, the business must first meet every customer’s individual needs. Customers come from all parts of the world, male, female, young, old, and the business must meet the different requirements for each of these individuals. By …

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10 Compelling Customer Service Statistics

EMS customer service, quick tips

If we’ve said it once, we’ve said it a hundred times: great customer service is absolutely essential for success in your business. It’s safe to say that nobody will argue with that statement, but that begs the question- why are people still receiving sub-par customer service? Though there are many variables a business can’t control, your customer service is certainly …