person mad on the phone

4 Ways to Handle an Angry Caller

EMS CRM call center help, customer relationship management, customer service, quick tips

It’s inevitable. As a call center representative, you will experience an angry caller once and again. The key is how you handle it. You’ve undoubtedly learned a few tips to have up your sleeve when you have these types of calls, but here are a few pointers to keep in mind. You might consider writing a few of these down. …