Below you'll find a list of all posts that have been tagged as “customer needs”
An important lesson we’ve learned over the years of having a successful customer service call center is to listen to our customers. You probably hear that all of the time in the customer service world, but at EMS we take it to the next level by building our processes around our customer’s individual needs. How do we build our processes …
The customer service industry looks a whole lot different than it did 20 years ago, thanks almost entirely to social media. In fact, 1 in 3 social media users prefer social media customer care services to telephone or email. If your customer service doesn’t extend to your social media platforms, your brand could be missing out. Here are our top …
In the call center environment, getting an upset caller is not an uncommon occurrence. Here is what you can do to gage your interaction to better understand if the caller’s needs have been met. Whether you are a call center customer service representative, cashier or an in-store associate, these tips can help you be a better employee.
