laptop with social media

5 Customer Service Practices to Master on Social Media

EMS customer relationship management, customer service, social media communications

The customer service industry looks a whole lot different than it did 20 years ago, thanks almost entirely to social media. In fact, 1 in 3 social media users prefer social media customer care services to telephone or email. If your customer service doesn’t extend to your social media platforms, your brand could be missing out. Here are our top …

meeting customer needs call center, call center services, customer service, call center, customer support, call center outbound

Building Processes Around Our Customers’ Needs

EMS CRM call center help, customer relationship management, customer service

An important lesson we’ve learned over the years of having a successful customer service call center is to really listen to our customers. You probably hear that all of the time in the customer service world, but at EMS we take it to the next level by building our processes around our customer’s individual needs. How do we build our …