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10 Compelling Customer Service Statistics

EMS customer service, quick tips

If we’ve said it once, we’ve said it a hundred times: great customer service is absolutely essential for success in your business. It’s safe to say that nobody will argue with that statement, but that begs the question- why are people still receiving sub-par customer service? Though there are many variables a business can’t control, your customer service is certainly …

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4 Reasons Hospitality Companies Should Outsource Customer Care

EMS call center help, customer relationship management, customer service

When you’re in the hospitality business, you’re in the business of caring for your customers. But does that mean you should handle your own customer care? Your initial reaction might be yes, but we can think of at least four reasons to consider outsourcing your customer service. 1. Affordability It can be costly to employ people solely for the purpose …