person mad on the phone

4 Ways to Handle an Angry Caller

EMS CRM call center help, customer relationship management, customer service, quick tips

It’s inevitable. As a call center representative, you will experience an angry caller once and again. The key is how you handle it. You’ve undoubtedly learned a few tips to have up your sleeve when you have these types of calls, but here are a few pointers to keep in mind. You might consider writing a few of these down. …

social media icons

How Social Media is a Growing Force in Customer Service

EMS CRM call center help, customer relationship management, customer service, quick tips, social media communications

  In today’s world, everything is fast paced. Consumers want fast responses, fast service, fast answers and even fast food. Companies have started using social media to their advantage when it comes to this fast pace want. Post a video or photo on a social media site and it will spread like wildfire, going viral in a matter of hours …