call center services, customer service, call center, customer support, call center outbound

5 Reasons to Work in a Call Center

EMS CRM call center help, customer relationship management, quick tips

Working in customer service is not always the easiest job to do, but it can build competence that people can carry with them for years to come. From accelerated training to superior people skills, many jobs in the customer service arena teach individuals things they may not learn elsewhere about work, people and life. It’s no surprise that many people …

meeting customer needs call center, call center services, customer service, call center, customer support, call center outbound

3 Ways to Put Your Customers First

EMS CRM call center help, customer relationship management, customer service

An important lesson we’ve learned over the years of having a successful customer service call center is to listen to our customers. You probably hear that all of the time in the customer service world, but at EMS we take it to the next level by building our processes around our customer’s individual needs. How do we build our processes …

brown spiral notebook with a pen and a plant next to it, text overlay that says goal setting in a call center

Goal Setting in a Call Center

EMS CRM call center help

When it comes to motivating your staff and keeping morale high, goal setting is an important piece of the puzzle. Setting strategic goals can result in increased agent engagement and is the first step toward making overall improvements in the service you provide. Whether you want to increase first-time resolution, reduce call hold time, or anything in between, setting your …

great customer service, call center services, customer service, call center, customer support, call center outbound

Social Media and Customer Service is Crucial

EMS CRM social media communications

Over the weekend you get a new idea to take up horseback riding with your daughter. After several minutes of researching quality training facilities in the area, you find one just outside of the city with only regular weekday hours. With no high expectations to hear back from said company during their off hours, you send a quick Facebook message …

keyboard, phone, notebook, with text overlay that says finance bpo

Finance BPO: 3 Benefits of Outsourcing Your Customer Service

EMS CRM customer service

Operating a financial business in today’s world looks entirely different than it did even 20 years ago. As more of our lives move to the online realm, business owners are faced with new challenges regularly. Doing business in this era requires that we accommodate our customer’s demand for convenience and efficiency at the swipe of a finger while also maintaining …

breakfast tray on bed

4 Reasons Hospitality Companies Should Outsource Customer Care

EMS call center help, customer relationship management, customer service

When you’re in the hospitality business, you’re in the business of caring for your customers. But does that mean you should handle your own customer care? Your initial reaction might be yes, but we can think of at least four reasons to consider outsourcing your customer service. 1. Affordability It can be costly to employ people solely for the purpose …

person with cell phone

Why is it Crucial to Follow Up in Customer Service?

EMS CRM call center help, customer service

One of the most important aspects of customer service is following up. A negative experience with customer service can hinder a customer’s entire outlook on the company. In order to provide the customer with the highest level of customer service, the customer must know that the company actually cares about them and their relationship with the company. By providing the …

Why being a mid-size call center is just right

EMS CRM call center help, customer relationship management

You’ve heard of Goldilocks and the three bears, correct? She runs through the cottage looking for the best fit. After trying many different sizes, she finally lands on a chair, porridge, and bed that is “just right” for what she’s looking for. That’s how we feel about being a mid-size call center – just right! There are many reasons why …

appreciate word on a ipad screen

National Customer Service Week

EMS CRM customer relationship management, customer service

National Customer Service Week is right around the corner. Although it seems like fall is a far way off, we are already starting to prepare for the many important things to come. One that most definitely tops our list is National Customer Service Week, October 2-6. Each year we take the opportunity to show that we appreciate our customer service representatives …