breakfast tray on bed

4 Reasons Hospitality Companies Should Outsource Customer Care

EMS call center help, customer relationship management, customer service

When you’re in the hospitality business, you’re in the business of caring for your customers. But does that mean you should handle your own customer care? Your initial reaction might be yes, but we can think of at least four reasons to consider outsourcing your customer service. 1. Affordability It can be costly to employ people solely for the purpose …

person with cell phone

Why is it Crucial to Follow Up in Customer Service?

EMS CRM call center help, customer service

One of the most important aspects of customer service is following up. A negative experience with customer service can hinder a customer’s entire outlook on the company. In order to provide the customer with the highest level of customer service, the customer must know that the company actually cares about them and their relationship with the company. By providing the …

Why being a mid-size call center is just right

EMS CRM call center help, customer relationship management

You’ve heard of Goldilocks and the three bears, correct? She runs through the cottage looking for the best fit. After trying many different sizes, she finally lands on a chair, porridge, and bed that is “just right” for what she’s looking for. That’s how we feel about being a mid-size call center – just right! There are many reasons why …

appreciate word on a ipad screen

National Customer Service Week

EMS CRM customer relationship management, customer service

National Customer Service Week is right around the corner. Although it seems like fall is a far way off, we are already starting to prepare for the many important things to come. One that most definitely tops our list is National Customer Service Week, October 2-6. Each year we take the opportunity to show that we appreciate our customer service representatives …

call center services, customer service, call center, customer support, call center outbound

About Our Call Center – EMS

EMS CRM call center help, customer relationship management, technical support

EMS was founded in 1998 in Omaha, Nebraska by Mitchell D. Johnson providing live chat and email response services. EMS has since evolved into a full service customer contact center and has become a recognized leader in Customer Service Outsourcing. We specialize in “Humanizing Customer Service” by providing timely, personal responses to customer questions. Our full service inbound capabilities include …

lady on work phone, call center services, customer service, call center, customer support, call center outbound

Why a Contact Center Can Help Your Business

EMS CRM call center help, customer relationship management, customer service

We live in an instant-gratification world. People want answers for their questions and concerns before they even know they have them. Social media and other forms of communication have changed the way people live. It makes expectations for companies higher than ever. In order to keep up with the competition, being available 24/7 is crucial for many businesses. Let a …

meeting customer needs call center, call center services, customer service, call center, customer support, call center outbound

Building Processes Around Our Customers’ Needs

EMS CRM call center help, customer relationship management, customer service

An important lesson we’ve learned over the years of having a successful customer service call center is to really listen to our customers. You probably hear that all of the time in the customer service world, but at EMS we take it to the next level by building our processes around our customer’s individual needs. How do we build our …

lady working during holidays

6 Ways to Still Enjoy the Holidays While Having to Work Through Them 

EMS CRM customer service, quick tips

There are many people who have to work through the holidays and even some that don’t get to participate at all. There are many reasons why people can’t take the day off for the winter festivities – perhaps they have a job that doesn’t offer holiday paid time off, or a business that gets incredibly busy this time of the …

call center services, customer service, call center, customer support, call center outbound

Why Working in Customer Service is Great for Your Future

EMS CRM call center help, customer relationship management, quick tips

Working in customer service is not always the easiest job to do, but it can build competence that people can carry with them for years to come. From accelerated training to superior people skills, many jobs in the customer service arena teach individuals things they may not learn elsewhere about work, people and life. It’s no surprise that many people …