three customer service icons, call center services, customer service, call center, customer support, call center outbound

5 Ways to Reduce Call Center Turnover

EMS CRM call center help, customer relationship management, customer service

Anyone who has ever managed a call center knows that staff turnover is a constant issue, and anyone who has ever worked in a call center can probably tell you why. Undesirable working environments combined with monotonous tasks and the occasional (or more than occasional) angry customer can be a quick path to employee burnout. But does it have to …

man upset on cell phone

How to Keep an Angry Customer

EMS CRM customer relationship management, customer service, quick tips

It’s one of the most critical aspects of customer service: dealing with angry customers. While many people might cringe at the thought of handling customer complaints or addressing negative feedback from customers, the smart ones see it for what it is— an opportunity. Listen Listening to your upset customer is the most critical first step to take. Try to come …

great customer service, call center services, customer service, call center, customer support, call center outbound

Social Media Customer Service is Crucial

EMS CRM social media communications

Over the weekend you get a new idea to take up horseback riding with your daughter. After several minutes of researching quality training facilities in the area, you find one just outside of the city with only regular weekday hours. With no high expectations to hear back from said company during their off hours, you send a quick Facebook message …