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5 Reasons Why the Customer Experience is so Important

EMS CRM customer service, Uncategorized

Excellent customer experience, much like poor customer experience, can create a lasting impression in a consumer’s mind. Faced with more purchasing options than ever before, customers are turning to customer experience to help them decide where and how to spend their hard-earned dollars. In fact, it is predicted that by the year 2020, customer experience will become the key brand …

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Why Outsourcing Your Customer Service is Just Smart

EMS CRM Uncategorized

With a multitude of training materials, webinars, and classes available online for just about any skill a person wants to learn, it’s probably safe to say we live in an era of a do-it-yourself mentality. Do you want to learn how to macrame? There’s a class for that. Are you interested in learning a new language? You can find plenty …

light bulb graphic with text

3 Key Components for Creating Customer-Centricity in Your Business

EMS CRM Uncategorized

“[In today’s environment] the only way to assure business success and business excellence is to re-align all aspects of business to the single factor– customer; and create a close and profitable relationship with the customer.” -Dr. Dawei Lu. (2011). In Pursuit of World Class Excellence.

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10 Motivational Tips for any Work Day

EMS CRM Uncategorized

If you’ve ever worked in customer service, you know that not all customers are exactly alike. If you have ever worked in a call center environment, you understand that customers are crucial to the success of your business. You also know that it’s not always easy when customers are calling you with a problem that they are upset about before …