hands holding phone with desk and laptop in background

5 Ways to Sound More Professional on the Phone

EMS CRM call center help, quick tips

When speaking on the phone is the way you put money in the bank it’s important to be good at it. This requires a balance of many skills including friendliness, patience, empathy, and knowledge of your industry, and these skills can all be amplified by one important thing: professionalism. Or rather, they can all be undermined by lack of professionalism. …

arms at a table, 4 interview tips for finding the right candidaate

4 Interview Tips for Finding the Right Candidate

EMS CRM customer service, quick tips

It’s no secret that the interview process can be stressful for the interviewee, but many don’t realize that the process can be just as taxing for the interviewer. How do you know if you’ve found a good fit? Will this candidate help your company achieve its goals? Is their interview an honest representation of their skills and personality? Finding the …

hand drawn smiley face and pencil

5 Ways to Promote Positivity at Workplace

EMS call center help, quick tips

At the risk of sounding like a cheesy motivational poster, we’re just going to say it: there’s power in positivity. Positivity boosts employee wellness, morale, and productivity; in short, it can make or break a business. But how can you bring more positivity into your workplace? Before you plaster inspirational posters all over your office walls, take a minute to …

calculator on paper with pen

10 Compelling Customer Service Statistics

EMS customer service, quick tips

If we’ve said it once, we’ve said it a hundred times: great customer service is absolutely essential for success in your business. It’s safe to say that nobody will argue with that statement, but that begs the question- why are people still receiving sub-par customer service? Though there are many variables a business can’t control, your customer service is certainly …

man upset on cell phone

How to Keep an Angry Customer

EMS CRM customer relationship management, customer service, quick tips

It’s one of the most critical aspects of customer service: dealing with angry customers. While many people might cringe at the thought of handling customer complaints or addressing negative feedback from customers, the smart ones see it for what it is— an opportunity. Listen Listening to your upset customer is the most critical first step to take. Try to come …

young beautiful hipster woman sitting on workplace and thinking about her work.

5 Ways to Stay Positive at Work

EMS CRM quick tips

At EMS, we pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything. So how do you maintain a positive attitude at work? Studies have shown that being in a negative mood is actually bad for our health and can be harmful to our productivity. There are many ways to stay positive at work, even when things …

person mad on the phone

4 Ways to Handle an Angry Caller

EMS CRM call center help, customer relationship management, customer service, quick tips

It’s inevitable. As a call center representative, you will experience an angry caller once and again. The key is how you handle it. You’ve undoubtedly learned a few tips to have up your sleeve when you have these types of calls, but here are a few pointers to keep in mind. You might consider writing a few of these down. …