Below you'll find a list of all posts that have been categorized as “quick tips”
When you work in customer service, the only guarantee is that eventually, you will encounter a customer who has had a negative experience. Even the greatest businesses make mistakes or drop the ball from time to time, and although it’s an unfortunate event, the most important thing is how you respond. In fact, your response has the power the power …
This time of year commonly brings to mind thoughts of turkey, pumpkin pie, and gratitude. That’s right, it’s the season of thanks, and we wanted to take a moment to reflect on the significance of those two little words. There is power in “thank you,” and it’s vital to harness it when it comes to your customer service strategy. It’s …
When speaking on the phone is the way you put money in the bank it’s important to be good at it. This requires a balance of many skills including friendliness, patience, empathy, and knowledge of your industry, and these skills can all be amplified by one important thing: professionalism. Or rather, they can all be undermined by lack of professionalism. …
It’s no secret that the interview process can be stressful for the interviewee, but many don’t realize that the process can be just as taxing for the interviewer. How do you know if you’ve found a good fit? Will this candidate help your company achieve its goals? Is their interview an honest representation of their skills and personality? Finding the …
At the risk of sounding like a cheesy motivational poster, we’re just going to say it: there’s power in positivity. Positivity boosts employee wellness, morale, and productivity; in short, it can make or break a business. But how can you bring more positivity into your workplace? Before you plaster inspirational posters all over your office walls, take a minute to …
If we’ve said it once, we’ve said it a hundred times: great customer service is absolutely essential for success in your business. It’s safe to say that nobody will argue with that statement, but that begs the question- why are people still receiving sub-par customer service? Though there are many variables a business can’t control, your customer service is certainly …
It’s one of the most critical aspects of customer service: dealing with angry customers. While many people might cringe at the thought of handling customer complaints or addressing negative feedback from customers, the smart ones see it for what it is— an opportunity. Listen Listening to your upset customer is the most critical first step to take. Try to come …
At EMS, we pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything. So how do you maintain a positive attitude at work? Studies have shown that being in a negative mood is actually bad for our health and can be harmful to our productivity. There are many ways to stay positive at work, even when things …
In the call center environment, getting an upset caller is not an uncommon occurrence. Here is what you can do to gage your interaction to better understand if the caller’s needs have been met. Whether you are a call center customer service representative, cashier or an in-store associate, these tips can help you be a better employee.
It’s inevitable. As a call center representative, you will experience an angry caller once and again. The key is how you handle it. You’ve undoubtedly learned a few tips to have up your sleeve when you have these types of calls, but here are a few pointers to keep in mind. You might consider writing a few of these down. …
