Below you'll find a list of all posts that have been categorized as “quick tips”
We could go on and on about the attributes that make a great call center agent, but sometimes, it’s the things the agents don’t say that matters most. If you really want to up your game at work, strike these phrases from your vocabulary. 5 Phrases Call Center Agents Should Avoid (and What to Say Instead) “Calm down…” Stop and …
If we’ve said it once, we’ve said it a hundred times: a call center agent’s job is not for the faint of heart. Agents are expected to be energetic, empathetic, and friendly, while still maintaining an air of professionalism and knowledge. It can be a tough line to walk, and that’s before you add in the occasional angry caller and …
If you’re a call center agent, you know that life in a call center moves quickly. It can be easy to get lost in the day-to-day grind of jumping from one customer interaction to the next without giving it much thought. However, the job you have is an important one: you are the person who has the capability to humanize …
When it comes to offering exceptional customer service, there can be a lot of moving parts. Sure, some of it might be common knowledge and some of it you may learn from experience, but there’s a lot to be said for learning from the experts. If one of your goals for 2019 is to improve your customer service, opening up …
January is here and we’ve all got our fingers on the reset button. From our diets to our finances, most of us have a few things in our lives we would like to clean up. But New Year’s resolutions aren’t just for our personal lives- in fact, January is the perfect time to evaluate what is working in your business …
Whatever your business, we can bet that the holiday season brings opportunities along with challenges. Consumers are stressed and pressed for time and that can create the climate for difficult interactions, misunderstandings, and flaring tempers. We all know we can’t afford customer service slip-ups during the holiday season; now more than ever, it’s important to focus on customer service. Don’t …
When you work in customer service, the only guarantee is that eventually, you will encounter a customer who has had a negative experience. Even the greatest businesses make mistakes or drop the ball from time to time, and although it’s an unfortunate event, the most important thing is how you respond. In fact, your response has the power the power …
This time of year commonly brings to mind thoughts of turkey, pumpkin pie, and gratitude. That’s right, it’s the season of thanks, and we wanted to take a moment to reflect on the significance of those two little words. There is power in “thank you,” and it’s vital to harness it when it comes to your customer service strategy. It’s …
When speaking on the phone is the way you put money in the bank it’s important to be good at it. This requires a balance of many skills including friendliness, patience, empathy, and knowledge of your industry, and these skills can all be amplified by one important thing: professionalism. Or rather, they can all be undermined by lack of professionalism. …
It’s no secret that the interview process can be stressful for the interviewee, but many don’t realize that the process can be just as taxing for the interviewer. How do you know if you’ve found a good fit? Will this candidate help your company achieve its goals? Is their interview an honest representation of their skills and personality? Finding the …
