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5 Phrases Call Center Agents Should Avoid

EMS CRM call center help, quick tips

We could go on and on about the attributes that make a great call center agent, but sometimes, it’s the things the agents don’t say that matters most. If you really want to up your game at work, strike these phrases from your vocabulary. 5 Phrases Call Center Agents Should Avoid (and What to Say Instead) “Calm down…” Stop and …

Computer and headset with text overlay that says 10 Skills of the Best Call Center Agents

10 Skills of the Best Call Center Agents

EMS CRM call center help, quick tips

If we’ve said it once, we’ve said it a hundred times: a call center agent’s job is not for the faint of heart. Agents are expected to be energetic, empathetic, and friendly, while still maintaining an air of professionalism and knowledge. It can be a tough line to walk, and that’s before you add in the occasional angry caller and …

Cup of coffee, open book with brown folded glasses laying on a wooden surface. Blue box with text overlay "4 customer service books to read in 2019"

4 Customer Service Books to Read in 2019

EMS CRM customer service, quick tips

When it comes to offering exceptional customer service, there can be a lot of moving parts. Sure, some of it might be common knowledge and some of it you may learn from experience, but there’s a lot to be said for learning from the experts. If one of your goals for 2019 is to improve your customer service, opening up …

Notebook page with "2019 New Years Resolutions; 1. 2. 3. 4. 5." written on it. Blue circle with white text overlay that says "Five Customer Service Resolutions for 2019"

5 Customer Service Resolutions for 2019

EMS CRM customer service, quick tips

January is here and we’ve all got our fingers on the reset button. From our diets to our finances, most of us have a few things in our lives we would like to clean up. But New Year’s resolutions aren’t just for our personal lives- in fact, January is the perfect time to evaluate what is working in your business …

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Focusing on Customer Service During the Holidays

EMS CRM customer service, quick tips

Whatever your business, we can bet that the holiday season brings opportunities along with challenges. Consumers are stressed and pressed for time and that can create the climate for difficult interactions, misunderstandings, and flaring tempers. We all know we can’t afford customer service slip-ups during the holiday season; now more than ever, it’s important to focus on customer service. Don’t …

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5 Ways to Sound More Professional on the Phone

EMS CRM call center help, quick tips

When speaking on the phone is the way you put money in the bank it’s important to be good at it. This requires a balance of many skills including friendliness, patience, empathy, and knowledge of your industry, and these skills can all be amplified by one important thing: professionalism. Or rather, they can all be undermined by lack of professionalism. …

arms at a table, 4 interview tips for finding the right candidaate

4 Interview Tips for Finding the Right Candidate

EMS CRM customer service, quick tips

It’s no secret that the interview process can be stressful for the interviewee, but many don’t realize that the process can be just as taxing for the interviewer. How do you know if you’ve found a good fit? Will this candidate help your company achieve its goals? Is their interview an honest representation of their skills and personality? Finding the …