5 Ways to Build Rapport Over the Phone

woman at call center

5 Ways to Build Rapport Over the Phone If you work in a call center, you already know that building a connection over the phone is key for engagement and ultimately, a smooth resolution. Building rapport with customers is an important stepping stone in fostering a positive customer experience, which can largely impact overall customer […]

4 Ways to Handle an Angry Caller

4 Ways to Handle an Angry Caller It’s inevitable. As a call center representative, you will experience an angry caller once and again. The key is how you handle it. You’ve undoubtedly learned a few tips to have up your sleeve when you have these types of calls, but here are a few pointers to […]

EMS Offers Many Call Center Solutions

call center spelled in blocks

EMS Offers Many Call Center Solutions EMS, Inc. is a company located in Omaha, Nebraska dedicated to delivering top quality customer service solutions to a variety of companies and industries across the nation.  We focus on customized support solutions for programs of any size and complexity. This flexibility and customization allows for the continued success […]