6 Reasons Why The Customer Experience is Important
6 Reasons Why Customer Service is Important Did you know that 67% of customers cite ‘bad customer experience’ as their reason for leaving a service behind! Excellent customer experience, much like poor customer experience, can create a lasting impression in a consumer’s mind. Faced with more purchasing options than ever before, customers are turning to […]
3 Ways to Put Your Customers First
3 Ways to Put Your Customers First An important lesson we’ve learned over the years of having a successful customer service call center is to listen to our customers. You probably hear that all of the time in the customer service world, but at EMS we take it to the next level by building our […]
5 Ways to Sound More Professional on the Phone
5 Ways to Sound More Professional on the Phone When speaking on the phone is the way you put money in the bank it’s important to be good at it. This requires a balance of many skills including friendliness, patience, empathy, and knowledge of your industry, and these skills can all be amplified by one […]
The Consumer-Brand Relationship: Unlocking Brand Loyalty
The Consumer-Brand Relationship: Unlocking Brand Loyalty Building a strong brand relationship with your consumers is the best way to establish brand loyalty, which is what every business strives for. When you’ve got loyal customers, you’re able to focus on serving them well with the confidence that you’ll continue receiving their business. In turn, your customers […]
Why Outsourcing Your Customer Service is Just Smart
Why Outsourcing Your Customer Service is Just Smart With a multitude of training materials, webinars, and classes available online for just about any skill a person wants to learn, it’s probably safe to say we live in an era of a do-it-yourself mentality. Do you want to learn how to macrame? There’s a class for […]
5 Great Things About Living in Omaha, Nebraska
5 Great Things about Omaha, Nebraska When it comes to natural beauty, it’s hard to top the Grand Canyon, and we hear that if you want the best cheese-steak sandwich, Philadelphia is where it’s at. But when it comes to home, for us, Omaha is awfully hard to beat. There’s just something about life in […]
How to Prepare a Successful RFP
How to Prepare a Successful RFP Preparing a successful RFP or Request for Proposal is vital to the future of a call center. An RFP pairs the call center with different vendors. Therefore, writing a good RFP is necessary in order to not choose the wrong vendor. There are several factors to consider when writing […]
5 Reasons to Work in a Call Center
5 Reasons to Work in a Call Center Working in customer service is not always the easiest job to do, but it can build competence that people can carry with them for years to come. From accelerated training to superior people skills, many jobs in the customer service arena teach individuals things they may not […]
What Exactly is CRM – Customer Relationship Management?
EMS Offers Many Call Center Solutions Customer Relationship Management (CRM) is a comprehensive data-base driven application for tracking and managing interactions with customers. What questions and issues are people calling in about most? How can I turn inquiries into sales ready leads? How can I increase ROI by utilizing current data? These are common questions […]
How to Find Happiness in the Work Place in 2021
How to Find Happiness in the Work Place in 2023 What? Are you telling me that not everyone loves their job? According to a report by the Conference Board, a New York-based nonprofit research group, 52% of people are unhappy at work. Over half of the people sitting at the office or working in the […]