Benefits of Callback Services

Benefits of Callback Services Imagine that you are on your way to work and have exactly 15 minutes to call your phone company to ask about an issue with your bill. Instead of enjoying your favorite morning radio show, you must listen to soft jazz hold music interrupted every 5 minutes to remind you that […]

How Social Media is a Growing Force in Customer Service

How Social Media is a Growing Force in Customer Service

How Social Media is a Growing Force in Customer Service In today’s world, everything is fast-paced. Consumers want fast responses, fast service, fast answers, and even fast food. Companies have started using social media to their advantage when it comes to this fast pace. Post a video or photo on a social media site and […]

Use Empathy to Help Improve Work Performance

Use Empathy to Help Improve Work Performance In a customer service call center environment, empathy is crucial. Have you ever been in a situation where someone calls you and you can completely relate to what they are experiencing? Can you feel what it’s like to be in their shoes? Empathy can be a powerful tool […]

Why a Long-Term Partnership is Key to Success

Why a Long-Term Partnership is Key to Success Like many relationships, the more you get to know a person or business, the more you can benefit from the information you are obtaining. Over the years we’ve found that the longer we work with a customer, the more we begin to understand each other and work […]

Ways to Improve Customer Service (For the Win)

girl happy at work

Ways to Improve Customer Service World-class customer care is a necessity when it comes to running a successful business. In order to keep the customers happy and coming back, the business must first meet every customer’s individual needs. Customers come from all parts of the world and must meet the different requirements of each individual […]

[8 Tips] How can you tell if a customer is happy?

Lady shopping

8 Tips – How can you tell if a customer is satisfied? To all of our fellow customer service employees out there… It’s probably no surprise to hear that some people are more expressive than others. So how do you know when someone is truly satisfied with the result of a customer service call? From […]

Social Media and Customer Service go Hand in Hand

Social media and customer service go hand in hand

Social Media and Customer Service go Hand in Hand Pretend that you get a new idea to take up horseback riding with your daughter. After several minutes of researching quality training facilities in the area, you find one just outside of the city with only regular weekday hours. With no high expectations to hear from […]

Building Processes Around Our Customers’ Needs

two hands and a smiley face stickie note being passed between the hands

Building Processes Around Our Customers’ Needs An important lesson we have learned over the years of having a successful customer service call center is to listen to our customers. You probably hear that all of the time in the customer service world, but at EMS we take it to the next level by building our […]

5 Tips for Being More Positive at Work

Employees clapping hands at work

5 Tips for Being More Positive at Work At EMS, we pride ourselves on respect, dignity, honesty, fairness, innovation, and improvement. Attitude is everything. So how do you maintain a positive attitude at work? Studies have shown that being in a negative mood is actually bad for our health and can be harmful to our […]