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How to Find Happiness in the Work Place in 2021

EMS CRM customer service, quick tips

What? Are you telling me that not everyone loves their job? No way! We simply can’t believe it. According to a report by the Conference Board, a New York-based nonprofit research group, 52% of people are unhappy at work. Over half of the people sitting at the office or working in the drive thru right now are not pleased with …

5 Ways to Build Rapport Over the Phone

EMS CRM call center help, customer service, quick tips

If you work in a call center, you already know that building a connection over the phone is key for engagement and ultimately, a smooth resolution. Building rapport with customers is an important stepping stone in fostering a positive customer experience, which can largely impact overall customer satisfaction. Sometimes a happy back-and-forth conversation comes very naturally with callers, but other …

EMS Offers Many Call Center Solutions  

EMS CRM call center help, customer relationship management, customer service, social media communications, technical support

EMS, Inc. is a company located in Omaha, Nebraska dedicated to delivering top quality customer service solutions to a variety of companies and industries across the nation.  We focus on customized support solutions for programs of any size and complexity. This flexibility and customization allows for the continued success of the support programs. When a solution is built for you …

customer service rep, call center services, customer service, call center, customer support, call center outbound

5 Quick Tips for Customer Service Representatives

EMS CRM call center help, customer relationship management, customer service, quick tips

Being a good customer service representative (CSR) is an art, but an obtainable one. It takes patience, finesse, understanding, empathy and much more. It also takes technical and organizational skills to effectively balance the needs of both the customer and the company. There are many ways to become a successful customer service representative and it starts with training. It takes …

call center services, customer service, call center, customer support, call center outbound

Why a Long-Term Partnership with Your Call Center is Key to your Company’s Success

EMS CRM customer service, quick tips

Like many relationships, the more you get to know the person or business, the more you can benefit from the information you are obtaining. Over the years we’ve found that the longer we work with a customer, the more we begin to understand each other and work together effectively to achieve long-term goals and success. We start by accessing the …

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Call Center VS Contact Center: What’s the Difference?

EMS CRM customer service

When it comes to outsourcing, you see the words “call center” and “contact center” used, often without discretion. Both refer to an outsourced entity that handles customer communication, usually it involves communicating via phone, so what’s the difference, right? While many use the terms interchangeably, there are some key differences to be aware of. Call Center VS Contact Center: What’s …

4 Ways to Handle an Angry Caller

EMS CRM call center help, customer relationship management, customer service, quick tips

It’s inevitable. As a call center representative, you will experience an angry caller once and again. The key is how you handle it. You’ve undoubtedly learned a few tips to have up your sleeve when you have these types of calls, but here are a few pointers to keep in mind. You might consider writing a few of these down. …

meeting customer needs call center, call center services, customer service, call center, customer support, call center outbound

3 Ways to Put Your Customers First

EMS CRM call center help, customer relationship management, customer service

An important lesson we’ve learned over the years of having a successful customer service call center is to listen to our customers. You probably hear that all of the time in the customer service world, but at EMS we take it to the next level by building our processes around our customer’s individual needs. How do we build our processes …

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Meeting Your Customer’s Expectations: How a Call Center Can Help

EMS CRM call center help, customer relationship management, customer service

We live in a fast-paced world where time is a commodity and first impressions are everything. If you’re not meeting your customers where they’re at and serving them well, you may find yourself losing out on opportunities to wow your customers and win their loyalty. While some aspects of your business require your attention and your personal touch, if customer …