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Finance BPO: 3 Benefits of Outsourcing Your Customer Service

EMS CRM customer service

Operating a financial business in today’s world looks entirely different than it did even 20 years ago. As more of our lives move to the online realm, business owners are faced with new challenges regularly. Doing business in this era requires that we accommodate our customer’s demand for convenience and efficiency at the swipe of a finger while also maintaining …

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Customer Service Outsourcing for Healthcare

EMS CRM customer service

In the rapidly-evolving, demanding healthcare industry, customer service might not be the immediate focus, but that doesn’t mean it’s not important. It’s no secret that customer service is quickly becoming a top differentiating factor- the way you handle your customers and clients can either make or break your business. The customer experience, in some industries, has already outpaced price as …

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Meeting Your Customer’s Expectations: How a Call Center Can Help

EMS CRM call center help, customer relationship management, customer service

We live in a fast-paced world where time is a commodity and first impressions are everything. If you’re not meeting your customers where they’re at and serving them well, you may find yourself losing out on opportunities to wow your customers and win their loyalty. While some aspects of your business require your attention and your personal touch, if customer …

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Positive Psychology for a Positive Customer Experience

EMS CRM call center help, customer relationship management, customer service

It’s not earth-shattering news: a positive customer experience is the foundation of brand loyalty, and generally speaking, isn’t that what the customer service industry is all about? At any point when the customer reaches out to us, we’re in the business of creating a positive outcome. Sometimes that means reaching out to say “thank you” post-purchase, other times that means …

customer service week 2019; customer service week 2019 logo, the magic of customer service

Celebrating Customer Service Week 2019

EMS CRM customer service

Happy Customer Service Week! Dating back to 1992, Customer Service Week is a nationally recognized event during which we get to appreciate the unsung heroes who work tirelessly behind the scenes to keep our clients’ customers happy. We believe we have some of the finest employees in the field, and that makes this week all the more important to us. …

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4 Signs it’s Time to Outsource Your Customer Service

EMS CRM call center help, customer service

Word travels quickly in our ever-connected world and for some reason, negative news seems to travel the fastest. When it comes to customer service, quality is key. If you aren’t able to offer your customers an exceptional experience, it might be time to outsource your customer service. Sure, there’s a certain amount of pride that comes with being able to …

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Crafting an Exceptional Post-Purchase Customer Experience

EMS CRM customer service

When it comes to creating a thoughtful customer experience, a bulk of the effort goes into making the purchasing process exceptional. It makes sense- after all, making sales is the driving force behind most businesses efforts. However, if you’re being thoughtful about the post-purchase customer experience, you could be short-changing yourself and your customers. Acquiring new customers is always more …

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How to Measure Customer Satisfaction Without Direct Feedback

EMS CRM call center help, customer service

If you’re not measuring customer satisfaction, you’re probably missing out on some important data, which could lead to making uninformed decisions. Collecting and assessing your customers’ feedback is the only sure way to know that you’re headed down the right path. But what if you’re unable to collect this data from your customers? There’s no substitute for direct feedback when …

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Digital Transformation in Call Centers

EMS CRM call center help, customer service

Technology has infiltrated every aspect of our lives. From the way we shop to the way we do business, the way we travel to the way we work, and everything in between, technology has significantly impacted our day to day routines. Digital transformation refers to this consolidation of digital technology into all areas of our businesses (and lives, in a …