Below you'll find a list of all posts that have been categorized as “customer service”
When you work in customer service, the only guarantee is that eventually, you will encounter a customer who has had a negative experience. Even the greatest businesses make mistakes or drop the ball from time to time, and although it’s an unfortunate event, the most important thing is how you respond. In fact, your response has the power the power …
Building a strong brand relationship with your consumers is the best way to establish brand loyalty, which is what every business strives for. When you’ve got loyal customers, you’re able to focus on serving them well with the confidence that you’ll continue receiving their business. In turn, your customers will be able to choose you easily, every time, with confidence …
It’s Customer Service Week- our favorite week of the year! Every year since 1992, Customer Service Week has been a nationally recognized event, celebrated during the first full week of October. Here at EMS, we like to take it as an opportunity to thank our clients and celebrate our exceptional employees. We know that customer service isn’t always the easiest …
Excellent customer experience, much like poor customer experience, can create a lasting impression in a consumer’s mind. Faced with more purchasing options than ever before, customers are turning to customer experience to help them decide where and how to spend their hard-earned dollars. In fact, it is predicted that by the year 2020, customer experience will become the key brand …
It’s no secret that the interview process can be stressful for the interviewee, but many don’t realize that the process can be just as taxing for the interviewer. How do you know if you’ve found a good fit? Will this candidate help your company achieve its goals? Is their interview an honest representation of their skills and personality? Finding the …
A call center is only as strong as its agents, so how do you spot the stand-outs? We all know working as a call center agent can be difficult. Agents are expected to be empathetic and friendly, yet knowledgeable and professional all while walking the fine line between pleasing their callers and following protocol for their company. Factor that in …
When you work in a field that is responsible for handling sensitive data and personal information, you know security is of utmost importance. HIPAA (the Health Insurance Portability and Accountability ACT of 1996) is a United States law that sets rules and regulations for handling sensitive personal information such as medical records. Under HIPAA, patients have greater access to their …
When you work in a contact center, customer satisfaction is always your main goal. No matter how well you’re doing, there’s always room for improvement. We all know that it’s far more expensive to attract a new customer than it is to retain an existing one, so it’s important to make the interactions we have with our customers count. In …
OMAHA, NEB. (May 21, 2018) — EMS Inc., a full service customer service contact center providing outsourced customer services, sales, technical support and hospitality services, is proud to maintain HIPAA compliance – offering high levels of safety and security to its current and potential clients. As a company that works with secure information and prides themselves on offering callers a …
If we’ve said it once, we’ve said it a hundred times: great customer service is absolutely essential for success in your business. It’s safe to say that nobody will argue with that statement, but that begs the question- why are people still receiving sub-par customer service? Though there are many variables a business can’t control, your customer service is certainly …
