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Why a Contact Center Can Help Your Business

EMS CRM call center help, customer relationship management, customer service

We live in an instant-gratification world. People want answers for their questions and concerns before they even know they have them. Social media and other forms of communication have changed the way people live. It makes expectations for companies higher than ever. In order to keep up with the competition, being available 24/7 is crucial for many businesses. Let a …

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What Exactly is CRM – Customer Relationship Management?

EMS CRM call center help, customer relationship management

Customer Relationship Management (CRM) is a comprehensive data-base driven application for tracking and managing interactions with customers. What questions and issues are people calling in about most? How can I turn inquiries into sales ready leads? How can I increase ROI by utilizing current data? These are common questions people ask and EMS CRM is here to help discover the …

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4 Ways to Handle an Angry Caller

EMS CRM call center help, customer relationship management, customer service, quick tips

It’s inevitable. As a call center representative, you will experience an angry caller once and again. The key is how you handle it. You’ve undoubtedly learned a few tips to have up your sleeve when you have these types of calls, but here are a few pointers to keep in mind. You might consider writing a few of these down. …

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Building Processes Around Our Customers’ Needs

EMS CRM call center help, customer relationship management, customer service

An important lesson we’ve learned over the years of having a successful customer service call center is to really listen to our customers. You probably hear that all of the time in the customer service world, but at EMS we take it to the next level by building our processes around our customer’s individual needs. How do we build our …

call center services, customer service, call center, customer support, call center outbound

Why Working in Customer Service is Great for Your Future

EMS CRM call center help, customer relationship management, quick tips

Working in customer service is not always the easiest job to do, but it can build competence that people can carry with them for years to come. From accelerated training to superior people skills, many jobs in the customer service arena teach individuals things they may not learn elsewhere about work, people and life. It’s no surprise that many people …

call center services, customer service, call center, customer support, call center outbound

4 Ways Customer Service Representatives Can Help Build Customer Loyalty

EMS CRM call center help, customer relationship management, omaha, quick tips, technical support

There are many things that a good customer contact center strives for. It’s important to maintain positive relationships, strive for superior customer service, have happy customers and set all employees up for success – all while continuing to build upon customer loyalty. Each of these topics are commendable as individual goals, but they also work together as a team to …

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How Social Media is a Growing Force in Customer Service

EMS CRM call center help, customer relationship management, customer service, quick tips, social media communications

  In today’s world, everything is fast paced. Consumers want fast responses, fast service, fast answers and even fast food. Companies have started using social media to their advantage when it comes to this fast pace want. Post a video or photo on a social media site and it will spread like wildfire, going viral in a matter of hours …

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5 Quick Tips for Customer Service Representatives

EMS CRM call center help, customer relationship management, customer service, quick tips

Being a good customer service representative (CSR) is an art, but an obtainable one. It takes patience, finesse, understanding, empathy and much more. It also takes technical and organizational skills to effectively balance the needs of both the customer and the company. There are many ways to become a successful customer service representative and it starts with training. It takes …

EMS Offers Many Call Center Solutions  

EMS CRM call center help, customer relationship management, customer service, social media communications, technical support

EMS, Inc. is a company located in Omaha, Nebraska dedicated to delivering top quality customer service solutions to a variety of companies and industries across the nation.  We focus on customized support solutions for programs of any size and complexity. This flexibility and customization allows for the continued success of the support programs. When a solution is built for you …