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3 Reasons to Choose a U.S. Based Call Center

EMS CRM call center help

20 years ago it was common practice for large companies to outsource their customer service call centers to countries like India and the Philippines in an effort to cut costs. Recent years have seen a direct reversal of that trend, though, as many large U.S. companies are making the choice to bring their call centers back home. Read on to …

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5 Ways to Sound More Professional on the Phone

EMS CRM call center help, quick tips

When speaking on the phone is the way you put money in the bank it’s important to be good at it. This requires a balance of many skills including friendliness, patience, empathy, and knowledge of your industry, and these skills can all be amplified by one important thing: professionalism. Or rather, they can all be undermined by lack of professionalism. …

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7 Qualities of a Successful Call Center Agent

EMS CRM call center help, customer service

A call center is only as strong as its agents, so how do you spot the stand-outs? We all know working as a call center agent can be difficult. Agents are expected to be empathetic and friendly, yet knowledgeable and professional all while walking the fine line between pleasing their callers and following protocol for their company. Factor that in …

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4 Ways to Increase Customer Satisfaction in Your Contact Center

EMS CRM call center help, customer relationship management, customer service

When you work in a contact center, customer satisfaction is always your main goal. No matter how well you’re doing, there’s always room for improvement. We all know that it’s far more expensive to attract a new customer than it is to retain an existing one, so it’s important to make the interactions we have with our customers count. In …

EMS inc is hipaa complaint

EMS Inc. Announces Continued HIPAA Compliance for Added Security

EMS CRM call center help, customer service

OMAHA, NEB. (May 21, 2018) — EMS Inc., a full service customer service contact center providing outsourced customer services, sales, technical support and hospitality services, is proud to maintain HIPAA compliance – offering high levels of safety and security to its current and potential clients.  As a company that works with secure information and prides themselves on offering callers a …

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5 Ways to Promote Positivity at Workplace

EMS call center help, quick tips

At the risk of sounding like a cheesy motivational poster, we’re just going to say it: there’s power in positivity. Positivity boosts employee wellness, morale, and productivity; in short, it can make or break a business. But how can you bring more positivity into your workplace? Before you plaster inspirational posters all over your office walls, take a minute to …

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4 Reasons Hospitality Companies Should Outsource Customer Care

EMS call center help, customer relationship management, customer service

When you’re in the hospitality business, you’re in the business of caring for your customers. But does that mean you should handle your own customer care? Your initial reaction might be yes, but we can think of at least four reasons to consider outsourcing your customer service. 1. Affordability It can be costly to employ people solely for the purpose …

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5 Keys to Creating Exceptional Customer Experiences

EMS CRM call center help, customer relationship management, customer service

In 2018, providing adequate customer service simply isn’t going to cut it anymore. With more options than ever at their fingertips, customers aren’t just looking for decent customer service, they want an experience. And with limitless resources such as online reviews and social media, it won’t be hard for them to sort out the good, bad, and exceptional. How can …