Below you'll find a list of all posts that have been categorized as “call center help”
We live in a fast-paced world where time is a commodity and first impressions are everything. If you’re not meeting your customers where they’re at and serving them well, you may find yourself losing out on opportunities to wow your customers and win their loyalty. While some aspects of your business require your attention and your personal touch, if customer …
When you look at the people who achieve the greatest success in any service industry, the common thread between them all is a servant’s mindset. They don’t focus on what they have to gain from any situation, rather, their approach is one of adding value for others. That being said, there are some valuable things you stand to gain when …
Here comes Santa Clause… and the onslaught of customers requiring assistance. It’s true; in the call center world, the holidays typically mean a spike in call volume, which, when added to regular holiday stress can make for some stressed-out call center agents and a work environment that is less than jolly. Luckily, finding work/life balance in a call center is …
With Thanksgiving just around the corner, it’s the season for words like “grateful” and “thankful.” Though it’s easy to practice gratitude when sitting around a turkey-bedecked table, surrounded by loved ones, gratitude isn’t just for Thanksgiving. In fact, practicing gratitude daily is a great way to bring positivity and joy to your life- even in the workplace. Why practice gratitude …
When the pumpkin spice lattes begin to make a resurgence and the air begins to chill, it can only mean one thing: the holiday rush is coming. Depending upon your life, that can mean different things. Those of us in the call center game recognize the holiday rush as a period of time during the 4th quarter marked with increased …
It’s not earth-shattering news: a positive customer experience is the foundation of brand loyalty, and generally speaking, isn’t that what the customer service industry is all about? At any point when the customer reaches out to us, we’re in the business of creating a positive outcome. Sometimes that means reaching out to say “thank you” post-purchase, other times that means …
We could go on and on about the attributes that make a great call center agent, but sometimes, it’s the things the agents don’t say that matters most. If you really want to up your game at work, strike these phrases from your vocabulary. 5 Phrases Call Center Agents Should Avoid (and What to Say Instead) “Calm down…” Stop and …
Word travels quickly in our ever-connected world and for some reason, negative news seems to travel the fastest. When it comes to customer service, quality is key. If you aren’t able to offer your customers an exceptional experience, it might be time to outsource your customer service. Sure, there’s a certain amount of pride that comes with being able to …
If we’ve said it once, we’ve said it a hundred times: a call center agent’s job is not for the faint of heart. Agents are expected to be energetic, empathetic, and friendly, while still maintaining an air of professionalism and knowledge. It can be a tough line to walk, and that’s before you add in the occasional angry caller and …
If you’re not measuring customer satisfaction, you’re probably missing out on some important data, which could lead to making uninformed decisions. Collecting and assessing your customers’ feedback is the only sure way to know that you’re headed down the right path. But what if you’re unable to collect this data from your customers? There’s no substitute for direct feedback when …
