meeting customer needs call center, call center services, customer service, call center, customer support, call center outbound

Building Processes Around Our Customers’ Needs

EMS CRM call center help, customer relationship management, customer service

An important lesson we’ve learned over the years of having a successful customer service call center is to really listen to our customers. You probably hear that all of the time in the customer service world, but at EMS we take it to the next level by building our processes around our customer’s individual needs. How do we build our …

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6 Ways to Still Enjoy the Holidays While Having to Work Through Them 

EMS CRM customer service, quick tips

There are many people who have to work through the holidays and even some that don’t get to participate at all. There are many reasons why people can’t take the day off for the winter festivities – perhaps they have a job that doesn’t offer holiday paid time off, or a business that gets incredibly busy this time of the …

call center services, customer service, call center, customer support, call center outbound

Why Working in Customer Service is Great for Your Future

EMS CRM call center help, customer relationship management, quick tips

Working in customer service is not always the easiest job to do, but it can build competence that people can carry with them for years to come. From accelerated training to superior people skills, many jobs in the customer service arena teach individuals things they may not learn elsewhere about work, people and life. It’s no surprise that many people …

call center services, customer service, call center, customer support, call center outbound

4 Ways Customer Service Representatives Can Help Build Customer Loyalty

EMS CRM call center help, customer relationship management, omaha, quick tips, technical support

There are many things that a good customer contact center strives for. It’s important to maintain positive relationships, strive for superior customer service, have happy customers and set all employees up for success – all while continuing to build upon customer loyalty. Each of these topics are commendable as individual goals, but they also work together as a team to …

job well done EMS

Ways We Like to Show Employee Appreciation

EMS CRM customer relationship management, customer service

There are many ways to help you or your team appreciate their day at work. At EMS, we celebrate seasons, work holidays, recognize a job well done and show customers and employees we care. All of that starts with making the work environment comfortable and enjoyable. Here are a few things we’ve recently done to celebrate Customer Service Week. We’d …

happy face

How to Find Happiness in the Work Place

EMS CRM customer service, quick tips

What? Are you telling me that not everyone loves their job? No way! We simply can’t believe it. According to a 2014 report by the Conference Board, a New York-based nonprofit research group, 52.3% of people are unhappy at work. Over half of the people sitting at the office or working in the drive thru right now are not pleased …

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How Social Media is a Growing Force in Customer Service

EMS CRM call center help, customer relationship management, customer service, quick tips, social media communications

  In today’s world, everything is fast paced. Consumers want fast responses, fast service, fast answers and even fast food. Companies have started using social media to their advantage when it comes to this fast pace want. Post a video or photo on a social media site and it will spread like wildfire, going viral in a matter of hours …