customer service rep

5 Quick Tips for Customer Service Representatives

EMS CRM call center help, customer relationship management, customer service, quick tips

Being a good customer service representative (CSR) is an art, but an obtainable one. It takes patience, finesse, understanding, empathy and much more. It also takes technical and organizational skills to effectively balance the needs of both the customer and the company. There are many ways to become a successful customer service representative and it starts with training. It takes …

EMS Offers Many Call Center Solutions  

EMS CRM call center help, customer relationship management, customer service, social media communications, technical support

EMS, Inc. is a company located in Omaha, Nebraska dedicated to delivering top quality customer service solutions to a variety of companies and industries across the nation.  We focus on customized support solutions for programs of any size and complexity. This flexibility and customization allows for the continued success of the support programs. When a solution is built for you …

2016 Technology ROI Winner

EMS CRM awards, customer service

We are incredibly proud to have been announced the 2016 winner of the Technology ROI award for implementation of Interactive Intelligence with an ROI of 2029%. Thank you to everyone who helped us achieve this outstanding honor. We could’t have done it without you. For more information about the award, click below: NUCLEUS RESEARCH ANNOUNCES WINNERS OF ANNUAL TECHNOLOGY ROI AWARDS   …

great customer service

Social Media Customer Service is Crucial

EMS CRM social media communications

Over the weekend you get a new idea to take up horseback riding with your daughter. After several minutes of researching quality training facilities in the area, you find one just outside of the city with only regular weekday hours. With no high expectations to hear back from said company during their off hours, you send a quick Facebook message …

Why a Long-Term Partnership with Your Call Center is Key to your Company’s Success

EMS CRM customer service, quick tips

Like many relationships, the more you get to know the person or business, the more you can benefit from the information you are obtaining. Over the years we’ve found that the longer we work with a customer, the more we begin to understand each other and work together effectively to achieve long-term goals and success. We start by accessing the …

Ways to Strengthen Customer Service

EMS CRM quick tips

World class customer care is a necessity when it comes to running a successful business. In order to keep the customers happy and coming back, the business must first meet every customer’s individual needs. Customers come from all parts of the world, male, female, young, old, and the business must meet the different requirements for each of these individuals. By …