call center services, customer service, call center, customer support, call center outbound

Why Working in Customer Service is Great for Your Future

EMS CRM call center help, customer relationship management, quick tips

Working in customer service is not always the easiest job to do, but it can build competence that people can carry with them for years to come. From accelerated training to superior people skills, many jobs in the customer service arena teach individuals things they may not learn elsewhere about work, people and life. It’s no surprise that many people …

call center services, customer service, call center, customer support, call center outbound

4 Ways Customer Service Representatives Can Help Build Customer Loyalty

EMS CRM call center help, customer relationship management, omaha, quick tips, technical support

There are many things that a good customer contact center strives for. It’s important to maintain positive relationships, strive for superior customer service, have happy customers and set all employees up for success – all while continuing to build upon customer loyalty. Each of these topics are commendable as individual goals, but they also work together as a team to …

job well done EMS

Ways We Like to Show Employee Appreciation

EMS CRM customer relationship management, customer service

There are many ways to help you or your team appreciate their day at work. At EMS, we celebrate seasons, work holidays, recognize a job well done and show customers and employees we care. All of that starts with making the work environment comfortable and enjoyable. Here are a few things we’ve recently done to celebrate Customer Service Week. We’d …

happy face

How to Find Happiness in the Work Place

EMS CRM customer service, quick tips

What? Are you telling me that not everyone loves their job? No way! We simply can’t believe it. According to a 2014 report by the Conference Board, a New York-based nonprofit research group, 52.3% of people are unhappy at work. Over half of the people sitting at the office or working in the drive thru right now are not pleased …

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How Social Media is a Growing Force in Customer Service

EMS CRM call center help, customer relationship management, customer service, quick tips, social media communications

  In today’s world, everything is fast paced. Consumers want fast responses, fast service, fast answers and even fast food. Companies have started using social media to their advantage when it comes to this fast pace want. Post a video or photo on a social media site and it will spread like wildfire, going viral in a matter of hours …

customer service rep, call center services, customer service, call center, customer support, call center outbound

5 Quick Tips for Customer Service Representatives

EMS CRM call center help, customer relationship management, customer service, quick tips

Being a good customer service representative (CSR) is an art, but an obtainable one. It takes patience, finesse, understanding, empathy and much more. It also takes technical and organizational skills to effectively balance the needs of both the customer and the company. There are many ways to become a successful customer service representative and it starts with training. It takes …

EMS Offers Many Call Center Solutions  

EMS CRM call center help, customer relationship management, customer service, social media communications, technical support

EMS, Inc. is a company located in Omaha, Nebraska dedicated to delivering top quality customer service solutions to a variety of companies and industries across the nation.  We focus on customized support solutions for programs of any size and complexity. This flexibility and customization allows for the continued success of the support programs. When a solution is built for you …