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When you work in a contact center, customer satisfaction is always your main goal. No matter how well you’re doing, there’s always room for improvement. We all know that it’s far more expensive to attract a new customer than it is to retain an existing one, so it’s important to make the interactions we have with our customers count. In …
OMAHA, NEB. (May 21, 2018) — EMS Inc., a full service customer service contact center providing outsourced customer services, sales, technical support and hospitality services, is proud to maintain HIPAA compliance – offering high levels of safety and security to its current and potential clients. As a company that works with secure information and prides themselves on offering callers a …
At the risk of sounding like a cheesy motivational poster, we’re just going to say it: there’s power in positivity. Positivity boosts employee wellness, morale, and productivity; in short, it can make or break a business. But how can you bring more positivity into your workplace? Before you plaster inspirational posters all over your office walls, take a minute to …
If we’ve said it once, we’ve said it a hundred times: great customer service is absolutely essential for success in your business. It’s safe to say that nobody will argue with that statement, but that begs the question- why are people still receiving sub-par customer service? Though there are many variables a business can’t control, your customer service is certainly …
“You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.” -Jerry Fritz, customer experience speaker and author
The customer service industry looks a whole lot different than it did 20 years ago, thanks almost entirely to social media. In fact, 1 in 3 social media users prefer social media customer care services to telephone or email. If your customer service doesn’t extend to your social media platforms, your brand could be missing out. Here are our top …
When you’re in the hospitality business, you’re in the business of caring for your customers. But does that mean you should handle your own customer care? Your initial reaction might be yes, but we can think of at least four reasons to consider outsourcing your customer service. 1. Affordability It can be costly to employ people solely for the purpose …
“[In today’s environment] the only way to assure business success and business excellence is to re-align all aspects of business to the single factor– customer; and create a close and profitable relationship with the customer.” -Dr. Dawei Lu. (2011). In Pursuit of World Class Excellence.
In 2018, providing adequate customer service simply isn’t going to cut it anymore. With more options than ever at their fingertips, customers aren’t just looking for decent customer service, they want an experience. And with limitless resources such as online reviews and social media, it won’t be hard for them to sort out the good, bad, and exceptional. How can …
Anyone who has ever managed a call center knows that staff turnover is a constant issue, and anyone who has ever worked in a call center can probably tell you why. Undesirable working environments combined with monotonous tasks and the occasional (or more than occasional) angry customer can be a quick path to employee burnout. But does it have to …
