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In 2018, providing adequate customer service simply isn’t going to cut it anymore. With more options than ever at their fingertips, customers aren’t just looking for decent customer service, they want an experience. And with limitless resources such as online reviews and social media, it won’t be hard for them to sort out the good, bad, and exceptional. How can …
Anyone who has ever managed a call center knows that staff turnover is a constant issue, and anyone who has ever worked in a call center can probably tell you why. Undesirable working environments combined with monotonous tasks and the occasional (or more than occasional) angry customer can be a quick path to employee burnout. But does it have to …
20 years ago, it was common practice for large companies to outsource their customer service call centers to countries like India and the Philippines in an effort to cut costs. Recent years have seen a direct reversal of that trend, though, as many large U.S. companies are making the choice to bring their call centers back home. Read on to …
It’s one of the most critical aspects of customer service: dealing with angry customers. While many people might cringe at the thought of handling customer complaints or addressing negative feedback from customers, the smart ones see it for what it is— an opportunity. Listen Listening to your upset customer is the most critical first step to take. Try to come …
Communication with customers is one of the most important aspects of a successful business. The easier the business makes it for the customer to communicate with them, the more likely the customer is to participate. There are many ways companies can interact with their clients, but one of the easiest ways for the customer is via SMS messaging. Here are …
With any job, an employee wants to know that the work they do is appreciated. It is the duty of any good employer or company to make sure that their employees are happy and taken care of. When this is achieved, the company is able to maintain a successful, more productive work force. But, how can the company show the …
One of the most important aspects of customer service is following up. A negative experience with customer service can hinder a customer’s entire outlook on the company. In order to provide the customer with the highest level of customer service, the customer must know that the company actually cares about them and their relationship with the company. By providing the …
There was once a time when business owners could not conceive of outsourcing their customer service. However, in this day and age, it is becoming fairly common for businesses to leave customer service to the professionals. Outsourcing customer service and hiring a call center can help you expand your business in many different ways. Here are six reasons your company …
You’ve heard of Goldilocks and the three bears, correct? She runs through the cottage looking for the best fit. After trying many different sizes, she finally lands on a chair, porridge, and bed that is “just right” for what she’s looking for. That’s how we feel about being a mid-size call center – just right! There are many reasons why …
National Customer Service Week is right around the corner. Although it seems like fall is a far way off, we are already starting to prepare for the many important things to come. One that most definitely tops our list is National Customer Service Week, October 2-6. Each year we take the opportunity to show that we appreciate our customer service representatives …
