Notebook page with "2019 New Years Resolutions; 1. 2. 3. 4. 5." written on it. Blue circle with white text overlay that says "Five Customer Service Resolutions for 2019"

5 Customer Service Resolutions for 2019

EMS CRM customer service, quick tips

January is here and we’ve all got our fingers on the reset button. From our diets to our finances, most of us have a few things in our lives we would like to clean up. But New Year’s resolutions aren’t just for our personal lives- in fact, January is the perfect time to evaluate what is working in your business …

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Focusing on Customer Service During the Holidays

EMS CRM customer service, quick tips

Whatever your business, we can bet that the holiday season brings opportunities along with challenges. Consumers are stressed and pressed for time and that can create the climate for difficult interactions, misunderstandings, and flaring tempers. We all know we can’t afford customer service slip-ups during the holiday season; now more than ever, it’s important to focus on customer service. Don’t …

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5 Reasons to Love Working at EMS

EMS CRM omaha

It is the hope of many that no matter what you do for a living, you’ll always find value and satisfaction in it. What have you learned from your current job? Have you found purpose in your work? Do you feel appreciated? Are you making a difference in the world? At EMS, opportunities abound for our employees to learn new …

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The Consumer-Brand Relationship: Unlocking Brand Loyalty

EMS CRM customer relationship management, customer service

Building a strong brand relationship with your consumers is the best way to establish brand loyalty, which is what every business strives for. When you’ve got loyal customers, you’re able to focus on serving them well with the confidence that you’ll continue receiving their business. In turn, your customers will be able to choose you easily, every time, with confidence …

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5 Reasons to Love Customer Service Week

EMS CRM customer service

It’s Customer Service Week- our favorite week of the year! Every year since 1992, Customer Service Week has been a nationally recognized event, celebrated during the first full week of October. Here at EMS, we like to take it as an opportunity to thank our clients and celebrate our exceptional employees. We know that customer service isn’t always the easiest …

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3 Reasons to Choose a U.S. Based Call Center

EMS CRM call center help

20 years ago it was common practice for large companies to outsource their customer service call centers to countries like India and the Philippines in an effort to cut costs. Recent years have seen a direct reversal of that trend, though, as many large U.S. companies are making the choice to bring their call centers back home. Read on to …

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5 Reasons Why the Customer Experience is so Important

EMS CRM customer service, Uncategorized

Excellent customer experience, much like poor customer experience, can create a lasting impression in a consumer’s mind. Faced with more purchasing options than ever before, customers are turning to customer experience to help them decide where and how to spend their hard-earned dollars. In fact, it is predicted that by the year 2020, customer experience will become the key brand …

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Why Outsourcing Your Customer Service is Just Smart

EMS CRM Uncategorized

With a multitude of training materials, webinars, and classes available online for just about any skill a person wants to learn, it’s probably safe to say we live in an era of a do-it-yourself mentality. Do you want to learn how to macrame? There’s a class for that. Are you interested in learning a new language? You can find plenty …