man in blue gingham shirt holding cell phone. text overlay "4 Reasons Callback Technology is Essential in a Call Center"

4 Reasons Callback Technology is Essential in a Call Center

EMS CRM call center help

If you’ve ever decided to skip lunch at your favorite restaurant after seeing the line stretch around the side of the building, you can easily imagine how your customers feel when they are put on hold. Customers’ tolerance for wait times is getting shorter and shorter. Anything longer than a few minutes feels like an eternity and could result in …

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How Do You Measure Customer Satisfaction?

EMS CRM customer service

If customer loyalty is the destination we’ve set for our businesses, customer satisfaction is the vehicle we’re riding in. So, how do you know if a customer is satisfied? If you’re not measuring customer satisfaction, you’re likely missing out on some key data and making uninformed decisions; essentially driving your car without a road map. Measuring customer satisfaction doesn’t have …

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4 Customer Service Books to Read in 2019

EMS CRM customer service, quick tips

When it comes to offering exceptional customer service, there can be a lot of moving parts. Sure, some of it might be common knowledge and some of it you may learn from experience, but there’s a lot to be said for learning from the experts. If one of your goals for 2019 is to improve your customer service, opening up …

Notebook page with "2019 New Years Resolutions; 1. 2. 3. 4. 5." written on it. Blue circle with white text overlay that says "Five Customer Service Resolutions for 2019"

5 Customer Service Resolutions for 2019

EMS CRM customer service, quick tips

January is here and we’ve all got our fingers on the reset button. From our diets to our finances, most of us have a few things in our lives we would like to clean up. But New Year’s resolutions aren’t just for our personal lives- in fact, January is the perfect time to evaluate what is working in your business …

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Focusing on Customer Service During the Holidays

EMS CRM customer service, quick tips

Whatever your business, we can bet that the holiday season brings opportunities along with challenges. Consumers are stressed and pressed for time and that can create the climate for difficult interactions, misunderstandings, and flaring tempers. We all know we can’t afford customer service slip-ups during the holiday season; now more than ever, it’s important to focus on customer service. Don’t …

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5 Reasons to Love Working at EMS

EMS CRM omaha

It is the hope of many that no matter what you do for a living, you’ll always find value and satisfaction in it. What have you learned from your current job? Have you found purpose in your work? Do you feel appreciated? Are you making a difference in the world? At EMS, opportunities abound for our employees to learn new …

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The Consumer-Brand Relationship: Unlocking Brand Loyalty

EMS CRM customer relationship management, customer service

Building a strong brand relationship with your consumers is the best way to establish brand loyalty, which is what every business strives for. When you’ve got loyal customers, you’re able to focus on serving them well with the confidence that you’ll continue receiving their business. In turn, your customers will be able to choose you easily, every time, with confidence …