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How Social Media is a Growing Force in Customer Service

EMS CRM call center help, customer relationship management, customer service, quick tips, social media communications

  In today’s world, everything is fast paced. Consumers want fast responses, fast service, fast answers and even fast food. Companies have started using social media to their advantage when it comes to this fast pace want. Post a video or photo on a social media site and it will spread like wildfire, going viral in a matter of hours …

2016 Technology ROI Winner

EMS CRM awards, customer service

We are incredibly proud to have been announced the 2016 winner of the¬†Technology ROI award for¬†implementation of Interactive Intelligence with an ROI of 2029%. Thank you to everyone who helped us achieve this outstanding honor. We could’t have done it without you. For more information about the award, click below: NUCLEUS RESEARCH ANNOUNCES WINNERS OF ANNUAL TECHNOLOGY ROI AWARDS   …