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3 Reasons to Choose a U.S. Based Call Center

EMS CRM call center help

20 years ago it was common practice for large companies to outsource their customer service call centers to countries like India and the Philippines in an effort to cut costs. Recent years have seen a direct reversal of that trend, though, as many large U.S. companies are making the choice to bring their call centers back home. Read on to …

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5 Reasons Why the Customer Experience is so Important

EMS CRM customer service, Uncategorized

Excellent customer experience, much like poor customer experience, can create a lasting impression in a consumer’s mind. Faced with more purchasing options than ever before, customers are turning to customer experience to help them decide where and how to spend their hard-earned dollars. In fact, it is predicted that by the year 2020, customer experience will become the key brand …

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Why Outsourcing Your Customer Service is Just Smart

EMS CRM Uncategorized

With a multitude of training materials, webinars, and classes available online for just about any skill a person wants to learn, it’s probably safe to say we live in an era of a do-it-yourself mentality. Do you want to learn how to macrame? There’s a class for that. Are you interested in learning a new language? You can find plenty …

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What Does it Mean to be HIPAA Compliant?

EMS CRM customer service, technical support Leave a Comment

When you work in a field that is responsible for handling sensitive data and personal information, you know security is of utmost importance. HIPAA (the Health Insurance Portability and Accountability ACT of 1996) is a United States law that sets rules and regulations for handling sensitive personal information such as medical records. Under HIPAA, patients have greater access to their …

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4 Ways to Increase Customer Satisfaction in Your Contact Center

EMS CRM call center help, customer relationship management, customer service Leave a Comment

When you work in a contact center, customer satisfaction is always your main goal. No matter how well you’re doing, there’s always room for improvement. We all know that it’s far more expensive to attract a new customer than it is to retain an existing one, so it’s important to make the interactions we have with our customers count. In …

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EMS Inc. Announces Continued HIPAA Compliance for Added Security

EMS CRM call center help, customer service Leave a Comment

OMAHA, NEB. (May 21, 2018) — EMS Inc., a full service customer service contact center providing outsourced customer services, sales, technical support and hospitality services, is proud to maintain HIPAA compliance – offering high levels of safety and security to its current and potential clients.  As a company that works with secure information and prides themselves on offering callers a …

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5 Ways to Promote Positivity at Workplace

EMS call center help, quick tips Leave a Comment

At the risk of sounding like a cheesy motivational poster, we’re just going to say it: there’s power in positivity. Positivity boosts employee wellness, morale, and productivity; in short, it can make or break a business. But how can you bring more positivity into your workplace? Before you plaster inspirational posters all over your office walls, take a minute to …