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Shifting Your Staff to Work Remotely

EMS CRM call center help

2020 has been a year of uncertainty and curveballs if nothing else. If you had asked us what we were expecting for the year in early January, we might’ve outlined our goals and objectives, certain marks we were aiming to hit, but we probably wouldn’t have mentioned shifting toward remote operations. Our call center functions as a unit; we strive …

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4 Things to Consider When Outsourcing Your Tech Support

EMS CRM technical support

The decisions to outsource any part of your business isn’t one that comes lightly, and outsourcing your tech support can feel especially daunting. The decision to outsource is typically born out of a desire for increased efficiency and a need for a budget-friendly customer service solution. Although outsourcing can free up your time and save you money, there are a …

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Benefits of Call-Back Technology

EMS CRM call center help

“The waiting is the hardest part…” -Tom Petty & The Heartbreakers It isn’t every day we can squeeze a Tom Petty & The Heartbreakers song into a blog about customer service, but they nailed it with the lyrics for “The Waiting.” When it comes to offering an optimal customer experience, your customers’ wait time is certainly something you consider frequently. …

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COVID-19 Precautions

EMS CRM Uncategorized

The need for exceptional customer service and support never ceases. That’s why we’ve mobilized a portion of our workforce to work from home. We care deeply about the health and well-being of our employees. In light of the current situation, we are taking precautions to keep them safe and healthy while continuing to provide the highest quality of customer service. …

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Goal Setting in a Call Center

EMS CRM call center help

When it comes to motivating your staff and keeping morale high, goal setting is an important piece of the puzzle. Setting strategic goals can result in increased agent engagement and is the first step toward making overall improvements in the service you provide. Whether you want to increase first-time resolution, reduce call hold time, or anything in between, setting your …

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Benefits of Outsourcing Customer Service for Healthcare

EMS CRM Uncategorized

Whether you’re a healthcare provider or payer, you understand the importance of providing exceptional customer service for your patients and clients. The healthcare landscape is changing rapidly, and your patients’ expectations are a reflection of current customer service trends. It’s no secret that customer service is quickly becoming a top differentiating factor- the way you handle your customers and clients …

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Reducing Customer Effort

EMS CRM call center help

Seamless, effortless, intuitive. These are all words you’ll often hear tossed around in the customer service industry and with good reason. The easier it is for your customers to do business with you, the better. When it comes to defining the ultimate customer experience, the goal is to make your customers put in minimal effort to get the results they …

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Finance BPO: 3 Benefits of Outsourcing Your Customer Service

EMS CRM customer service

Operating a financial business in today’s world looks entirely different than it did even 20 years ago. As more of our lives move to the online realm, business owners are faced with new challenges regularly. Doing business in this era requires that we accommodate our customer’s demand for convenience and efficiency at the swipe of a finger while also maintaining …

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Customer Service Outsourcing for Healthcare

EMS CRM customer service

In the rapidly-evolving, demanding healthcare industry, customer service might not be the immediate focus, but that doesn’t mean it’s not important. It’s no secret that customer service is quickly becoming a top differentiating factor- the way you handle your customers and clients can either make or break your business. The customer experience, in some industries, has already outpaced price as …

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Meeting Your Customer’s Expectations: How a Call Center Can Help

EMS CRM call center help, customer relationship management, customer service

We live in a fast-paced world where time is a commodity and first impressions are everything. If you’re not meeting your customers where they’re at and serving them well, you may find yourself losing out on opportunities to wow your customers and win their loyalty. While some aspects of your business require your attention and your personal touch, if customer …