woman with dark hair and a white ear piece with text overlay that says 4 Things to Consider When Outsourcing Your Tech Support

4 Things to Consider When Outsourcing Your Tech Support

EMS CRM technical support

The decisions to outsource any part of your business isn’t one that comes lightly, and outsourcing your tech support can feel especially daunting. The decision to outsource is typically born out of a desire for increased efficiency and a need for a budget-friendly customer service solution. Although outsourcing can free up your time and save you money, there are a …

man in white shirt with black cell phone and text overlay that says the benefits of callback technology

Benefits of Call-Back Technology

EMS CRM call center help

“The waiting is the hardest part…” -Tom Petty & The Heartbreakers It isn’t every day we can squeeze a Tom Petty & The Heartbreakers song into a blog about customer service, but they nailed it with the lyrics for “The Waiting.” When it comes to offering an optimal customer experience, your customers’ wait time is certainly something you consider frequently. …