pills on a blue background spelling out COVID-19

COVID-19 Precautions

EMS CRM Uncategorized

The need for exceptional customer service and support never ceases. That’s why we’ve mobilized a portion of our workforce to work from home. We care deeply about the health and well-being of our employees. In light of the current situation, we are taking precautions to keep them safe and healthy while continuing to provide the highest quality of customer service. …

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Goal Setting in a Call Center

EMS CRM call center help

When it comes to motivating your staff and keeping morale high, goal setting is an important piece of the puzzle. Setting strategic goals can result in increased agent engagement and is the first step toward making overall improvements in the service you provide. Whether you want to increase first-time resolution, reduce call hold time, or anything in between, setting your …

image of pen and stethoscope with text overlay that says Benefits of outsourcing customer service for healthcare

Benefits of Outsourcing Customer Service for Healthcare

EMS CRM Uncategorized

Whether you’re a healthcare provider or payer, you understand the importance of providing exceptional customer service for your patients and clients. The healthcare landscape is changing rapidly, and your patients’ expectations are a reflection of current customer service trends. It’s no secret that customer service is quickly becoming a top differentiating factor- the way you handle your customers and clients …