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Customer Service Outsourcing for Healthcare

EMS CRM customer service

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In the rapidly-evolving, demanding healthcare industry, customer service might not be the immediate focus, but that doesn’t mean it’s not important. It’s no secret that customer service is quickly becoming a top differentiating factor- the way you handle your customers and clients can either make or break your business. The customer experience, in some industries, has already outpaced price as a business’s competitive edge.

If customer service isn’t your main concern or if you don’t have the resources available to implement an in-house customer service department, it could be time to begin considering outsourcing to a HIPAA-compliant contact center.

Outsourcing for healthcare: streamlining your patient’s experience

As your patients become used to receiving high-quality customer service from the other industries, their expectations filter over to their healthcare providers. It’s up to healthcare providers to rise up to meet their patients’ new standards for customer service. While you’re focused on offering the best possible care for your patients by keeping up with the latest in your industry, trying also to keep up with customer service practices can be difficult. If you’re struggling to balance it all, it might be time to outsource your customer service to the professionals.

Why outsource your customer service?

Outsourcing your customer service to a professional, HIPAA-compliant contact center not only ensures that your patients will receive the best communication and care, it can also take the pressure off of your staff and free up some time to focus on providing the quality care your patients are seeking.

Outsourced customer service plans are as unique as each healthcare provider, and can look like any combination of the following:

  • Scheduling

  • Appointment reminders

  • Billing

  • Prescription refills

  • Patient travel assistance

  • Insurance verification

  • Physician referrals

  • Medical results outreach

  • Post-care patient surveys

  • After hours support

A HIPAA-compliant call center can streamline your processes and allow you to focus on what matters most: your patients. If you’re considering outsourcing your customer service to a trusted contact center and want to learn more, we can help. We will work with you to create a solution that will fit your needs, and your patients’.

To learn more about EMS, Inc. or to find a solution to your customer service needs, contact us.