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Finding Balance in a Call Center During the Holidays

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Here comes Santa Clause… and the onslaught of customers requiring assistance. It’s true; in the call center world, the holidays typically mean a spike in call volume, which, when added to regular holiday stress can make for some stressed-out call center agents and a work environment that is less than jolly. Luckily, finding work/life balance in a call center is possible during the holidays! All it takes is a little bit of planning and awareness.

Finding Work/Life Balance in a Call Center During the Holidays

Plan for the holiday rush

We all know that the holidays mean more to do, and seemingly, less time to do it. Planning for the holiday chaos in your personal life as well as at work can go a long way in preventing stress. Call centers can plan for the holiday rush by staffing appropriately and reviewing historical data to know what to expect. When you are able to plan for a busy season, you can bring your A-game.

Don’t forget to take care of yourself

This should go without saying, but unfortunately for most of us, when life gets busy, self-care goes out the window. During the holiday season, it’s more important than ever to ensure you’re getting plenty of sleep, proper nutrition, and a healthy dose of movement every day. The colder weather and limited sunlight that December usually brings can take a toll on your mental and physical health, so it’s important to take a proactive approach toward getting through the holiday season with as much of your health intact as possible.

Find a coworker to lean on

The truth is that you spend more of your waking hours with your coworkers than anyone else. It makes sense that your colleagues understand your work stress better than anyone else might. Even having one person at work to commiserate with can help ward off feelings of stress and loneliness and brighten your outlook.

Plan an event to look forward to

Everything feels a little better when you have something to look forward to. The holiday season is the perfect time to plan an event to lift everyone’s spirits- even if it is something as low-key as a coworker’s outing after your shift or a movie night at your house.

Although the holidays tend to bring extra stress in a call center, these steps can help you get through December without getting your tinsel in a tangle.

To learn more about EMS, Inc. or to find a solution to your customer service needs, contact us.