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Celebrating Customer Service Week 2019

EMS CRM customer service

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Happy Customer Service Week! Dating back to 1992, Customer Service Week is a nationally recognized event during which we get to appreciate the unsung heroes who work tirelessly behind the scenes to keep our clients’ customers happy. We believe we have some of the finest employees in the field, and that makes this week all the more important to us.

While we would never say that employee appreciation should be relegated to one week of the year, Customer Service Week gives us the opportunity to go above and beyond to thank our employees. Here are a few things we’re keeping in mind as we celebrate Customer Service Week 2019.

Celebrating Customer Service Week 2019

Boost morale

Recognizing, celebrating, and thanking our employees can go a long way to boost morale. It’s no secret that customer service work can often be a thankless job, so any opportunity we get to appreciate our employees is one we eagerly seize. Happy employees tend to have more positive interactions with customers and approach their work with a positive mindset. When employees feel valued, the company culture as a whole changes for the better.

Raising awareness

Unless you work directly with customers each day, you might not realize the true value of your customer service department. Taking a moment to connect with and thank our call center agents allows us to connect with them. Customer Service Week is also a great time to spread the message throughout your company that customer service isn’t simply a department; it’s a company-wide value.

Focus on teamwork

What better time than Customer Service Week to band together and remind everyone about team goals? Customer Service Week provides a good opportunity for open discussion, brainstorming, team building, and additional training.

Reinforce our commitment to outstanding customer service

Here at EMS, our commitment to providing outstanding customer service never waivers. Customer Service Week gives us an opportunity to reinforce our company values with all of our employees while simultaneously thanking them for their hard work.

A thriving customer service department is vital to the growth of any business. If you’re looking for ideas on how to celebrate Customer Service Week, check out this article. If you’re interested in learning more about how EMS can serve you, please contact us here.

To learn more about EMS, Inc. and the services we provide, please visit www.emscrm.com.