white surface with red sharpie, pencil, and yellow sticky note that says 5 phrases call center agents should avoid

5 Phrases Call Center Agents Should Avoid

EMS CRM call center help, quick tips

We could go on and on about the attributes that make a great call center agent, but sometimes, it’s the things the agents don’t say that matters most. If you really want to up your game at work, strike these phrases from your vocabulary. 5 Phrases Call Center Agents Should Avoid (and What to Say Instead) “Calm down…” Stop and …

White surface with coffee cup, phone, pens, papers, and text overlay that says 4 signs its time to outsource your customer service

4 Signs it’s Time to Outsource Your Customer Service

EMS CRM call center help, customer service

Word travels quickly in our ever-connected world and for some reason, negative news seems to travel the fastest. When it comes to customer service, quality is key. If you aren’t able to offer your customers an exceptional experience, it might be time to outsource your customer service. Sure, there’s a certain amount of pride that comes with being able to …