hand taking money out of a wallet with text overlay that says Crafting an Exceptional Post Purchase Customer Experience

Crafting an Exceptional Post-Purchase Customer Experience

EMS CRM customer service

When it comes to creating a thoughtful customer experience, a bulk of the effort goes into making the purchasing process exceptional. It makes sense- after all, making sales is the driving force behind most businesses efforts. However, if you’re being thoughtful about the post-purchase customer experience, you could be short-changing yourself and your customers. Acquiring new customers is always more …

Computer and headset with text overlay that says 10 Skills of the Best Call Center Agents

10 Skills of the Best Call Center Agents

EMS CRM call center help, quick tips

If we’ve said it once, we’ve said it a hundred times: a call center agent’s job is not for the faint of heart. Agents are expected to be energetic, empathetic, and friendly, while still maintaining an air of professionalism and knowledge. It can be a tough line to walk, and that’s before you add in the occasional angry caller and …