Birds on a wire against a blue sky with a text overlay that says How to Measure Customer Satisfaction Without Direct Feedback

How to Measure Customer Satisfaction Without Direct Feedback

EMS CRM call center help, customer service

If you’re not measuring customer satisfaction, you’re probably missing out on some important data, which could lead to making uninformed decisions. Collecting and assessing your customers’ feedback is the only sure way to know that you’re headed down the right path. But what if you’re unable to collect this data from your customers? There’s no substitute for direct feedback when …

American Flag flying over a bridge with text overlay that says 3 Major Benefits of Domestic Call Centers

3 Major Benefits of Domestic Call Centers

EMS CRM call center help

We may live in the age of a global economy, but the location of your call center is more important today than ever before. In recent years, we’ve seen many large companies make the decision to bring their call centers back to the US, after years of choosing foreign call centers. What is behind this trend? Is it here to …