confetti background with text overlay that says celebrating 20 years of great service, call center

Celebrating 20 Years

EMS CRM call center help, customer relationship management, customer service

On March 17th, 1999, we took our very first customer interaction as EMS (at the time, Email Solutions). In the last 20 years, we’ve expanded our space, increased capacity, and implemented new services to accommodate the rapidly-changing customer service landscape. Many things have changed in two decades, but our commitment to bringing our clients the highest quality call center services …

man in blue gingham shirt holding cell phone. text overlay "4 Reasons Callback Technology is Essential in a Call Center"

4 Reasons Callback Technology is Essential in a Call Center

EMS CRM call center help

If you’ve ever decided to skip lunch at your favorite restaurant after seeing the line stretch around the side of the building, you can easily imagine how your customers feel when they are put on hold. Customers’ tolerance for wait times is getting shorter and shorter. Anything longer than a few minutes feels like an eternity and could result in …