It’s Customer Service Week- our favorite week of the year! Every year since 1992, Customer Service Week has been a nationally recognized event, celebrated during the first full week of October. Here at EMS, we like to take it as an opportunity to thank our clients and celebrate our exceptional employees. We know that customer service isn’t always the easiest field of employment, and it takes the right kind of people to fill those roles. We believe we have some of the finest employees in the field, and that makes this week all the more important to us.
Although employee appreciation is important all year long, we especially enjoy celebrating Customer Service Week with our employees. If your company has never taken the opportunity to celebrate Customer Service Week, this might be the year to do so. There are so many reasons to love Customer Service Week, but we’ve narrowed it down to our top five.
5 Reasons to Love Customer Service Week
1. It’s an opportunity to highlight people who work behind the scenes.
Customer Service can sometimes feel like a thankless job, so it’s no surprise that turnover rates can be high in the industry. Less-than-glamorous working environments combined with monotonous tasks and the occasional (or more than occasional) angry customer can be a quick path to employee burnout. Call center agents are responsible for handing your customer relationships, often times when they are at their most fragile. Their job is vital to the health of your business, but how often do they get a moment in the spotlight? Customer Service Week is a great opportunity to thank the heroes who work tirelessly behind the scenes to ensure that your customers’ needs are being met.
2. It’s a great way to raise company-wide awareness about the importance of customer service.
Unless you work directly with customers on a regular basis, it’s possible that you don’t realize the true value of your customer service department. Customer Service Week is a good time to spread the message throughout your company that customer service isn’t just a department- it’s a core value meant to be embodied by every single department and every single employee.
3. It can boost morale.
What better way to boost morale than by recognizing and thanking your employees? Whether you say thanks with food, prizes, bonuses, or even just handwritten thank you cards, the simple act of showing your employees that they matter will go a long way toward making them feel appreciated. Employees who feel valued and appreciated will carry that positivity with them into their interactions with your customers.
4. It provides a great training opportunity.
We believe you can’t over-train for excellent customer service, and Customer Service Week i a great opportunity to brush up on some best practices. You could take time to teach some customer service basics to departments who don’t often deal with customers or you could offer more in-depth or specialized training to your customer service employees. Either way, Customer Service Week is a great excuse to fine-tune your customer interactions.
5. It’s a good time to recognize your customers.
Without customers, there would be no need for a Customer Service Week. This week is as good a time as any to reach out to your customers to say thank you, in whatever way is appropriate for your business.
Customer service is an important branch of any business, and we think it is certainly worthy of a week-long celebration. For more ideas on how to celebrate Customer Service week, read this.