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The Consumer-Brand Relationship: Unlocking Brand Loyalty

EMS CRM customer relationship management, customer service

Building a strong brand relationship with your consumers is the best way to establish brand loyalty, which is what every business strives for. When you’ve got loyal customers, you’re able to focus on serving them well with the confidence that you’ll continue receiving their business. In turn, your customers will be able to choose you easily, every time, with confidence …

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5 Reasons to Love Customer Service Week

EMS CRM customer service

It’s Customer Service Week- our favorite week of the year! Every year since 1992, Customer Service Week has been a nationally recognized event, celebrated during the first full week of October. Here at EMS, we like to take it as an opportunity to thank our clients and celebrate our exceptional employees. We know that customer service isn’t always the easiest …