arms at a table, 4 interview tips for finding the right candidaate

4 Interview Tips for Finding the Right Candidate

EMS CRM customer service, quick tips

It’s no secret that the interview process can be stressful for the interviewee, but many don’t realize that the process can be just as taxing for the interviewer. How do you know if you’ve found a good fit? Will this candidate help your company achieve its goals? Is their interview an honest representation of their skills and personality? Finding the …

man working at desk with laptop

7 Qualities of a Successful Call Center Agent

EMS CRM call center help, customer service

A call center is only as strong as its agents, so how do you spot the stand-outs? We all know working as a call center agent can be difficult. Agents are expected to be empathetic and friendly, yet knowledgeable and professional all while walking the fine line between pleasing their callers and following protocol for their company. Factor that in …