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What Does it Mean to be HIPAA Compliant?

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When you work in a field that is responsible for handling sensitive data and personal information, you know security is of utmost importance. HIPAA (the Health Insurance Portability and Accountability ACT of 1996) is a United States law that sets rules and regulations for handling sensitive personal information such as medical records. Under HIPAA, patients have greater access to their medical records and more control over how and where their personal information is displayed. Everyone in the healthcare industry is required to adhere to HIPAA guidelines to ensure outstanding patient security and the rules are strictly enforced. In fact, a HIPAA violation can result in hefty fines, criminal charges, and even jail time for offenders.

HIPAA laws are stringently enforced in all settings where sensitive patient information is present- even contracted customer support providers such as call centers or scheduling services. So what does it mean to be HIPAA compliant? Keep reading to learn more.

What does it mean to be HIPAA compliant?

In a HIPAA compliant organization, physical and technical safeguards are put in place to protect sensitive patient information. User IDs, emergency access procedures, automatic log off, data encryption and decryption, and restricted access are just a few of the safeguards a HIPAA compliant organization must have in place.

Does my business need to be HIPAA compliant?

If your business is responsible for handling sensitive patient information, it’s highly likely that you’ll need to be HIPAA compliant. As a HIPAA compliant contact center, you will be able to offer:

  • Medical solutions with customized customer care software

  • Medical software and device support

  • Medicine help desk solutions

  • Appointment setting and scheduling

  • Post-visit and procedure surveying

  • Assistance with medical equipment installation, configuration, and connectivity

  • Post-procedure patient care

Adding HIPAA compliance to your business means adding one more layer of confidentiality to your preexisting security guidelines. It sends the signal to potential clients that their privacy policies, and the privacy of their customers or users, won’t be taken lightly.

Here at EMS, Inc., we pride ourselves on offering a high level of quality customer service, and we take the security of our clients very seriously. We are proud to maintain HIPAA compliance.