hipaa compliant graphic,call center services, customer service, call center, customer support, call center outbound

What Does it Mean to be HIPAA Compliant?

EMS CRM customer service, technical support

When you work in a field that is responsible for handling sensitive data and personal information, you know security is of utmost importance. HIPAA (the Health Insurance Portability and Accountability ACT of 1996) is a United States law that sets rules and regulations for handling sensitive personal information such as medical records. Under HIPAA, patients have greater access to their …

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4 Ways to Increase Customer Satisfaction in Your Contact Center

EMS CRM call center help, customer relationship management, customer service

When you work in a contact center, customer satisfaction is always your main goal. No matter how well you’re doing, there’s always room for improvement. We all know that it’s far more expensive to attract a new customer than it is to retain an existing one, so it’s important to make the interactions we have with our customers count. In …