laptop with social media

5 Customer Service Practices to Master on Social Media

EMS customer relationship management, customer service, social media communications

The customer service industry looks a whole lot different than it did 20 years ago, thanks almost entirely to social media. In fact, 1 in 3 social media users prefer social media customer care services to telephone or email. If your customer service doesn’t extend to your social media platforms, your brand could be missing out. Here are our top …