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5 Keys to Creating Exceptional Customer Experiences

EMS CRM call center help, customer relationship management, customer service

In 2018, providing adequate customer service simply isn’t going to cut it anymore. With more options than ever at their fingertips, customers aren’t just looking for decent customer service, they want an experience. And with limitless resources such as online reviews and social media, it won’t be hard for them to sort out the good, bad, and exceptional. How can …

three customer service icons

5 Ways to Reduce Call Center Turnover

EMS CRM call center help, customer relationship management, customer service

Anyone who has ever managed a call center knows that staff turnover is a constant issue, and anyone who has ever worked in a call center can probably tell you why. Undesirable working environments combined with monotonous tasks and the occasional (or more than occasional) angry customer can be a quick path to employee burnout. But does it have to …