Why a USA Based Call Center is Best

EMS CRM call center help, customer relationship management, customer service, social media communications, technical support

20 years ago, it was common practice for large companies to outsource their customer service call centers to countries like India and the Philippines in an effort to cut costs. Recent years have seen a direct reversal of that trend, though, as many large U.S. companies are making the choice to bring their call centers back home. Read on to …

man upset on cell phone

How to Keep an Angry Customer

EMS CRM customer relationship management, customer service, quick tips

It’s one of the most critical aspects of customer service: dealing with angry customers. While many people might cringe at the thought of handling customer complaints or addressing negative feedback from customers, the smart ones see it for what it is— an opportunity. Listen Listening to your upset customer is the most critical first step to take. Try to come …