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5 Ways to Stay Positive at Work

EMS CRM quick tips

At EMS, we pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything. So how do you maintain a positive attitude at work? Studies have shown that being in a negative mood is actually bad for our health and can be harmful to our productivity. There are many ways to stay positive at work, even when things …

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How Do You Know When a Customer is Satisfied?

EMS CRM customer service, quick tips

In the call center environment, getting an upset caller is not an uncommon occurrence. Here is what you can do to gage your interaction to better understand if the caller’s needs have been met. Whether you are a call center customer service representative, cashier or an in-store associate, these tips can help you be a better employee.