call center services, customer service, call center, customer support, call center outbound

About Our Call Center – EMS

EMS CRM call center help, customer relationship management, technical support

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EMS was founded in 1998 in Omaha, Nebraska by Mitchell D. Johnson providing live chat and email response services. EMS has since evolved into a full service customer contact center and has become a recognized leader in Customer Service Outsourcing. We specialize in “Humanizing Customer Service” by providing timely, personal responses to customer questions. Our full service inbound capabilities include telephone, email and live chat. At EMS, we provide our clients with complete customer care solutions.

Our end-to-end customer service capabilities include:

• Inbound Telephone Services
• Outbound Telephone Services
• Technical Support Services
• Email Response
• Live Chat
• Fulfillment
• CRM Solutions
• Direct Marketing
• And More!

EMS representatives are available 24 hours a day to supply your customers with the help they need when and how they need it. We have experience in several industries including insurance, financial, online banking, telecommunication, medical, retail products and government programs, to name a few. It has been our experience and knowledge of several industries that has helped us provide our clients with a level of service that has exceeded their expectations. EMS is the recognized leader in Customer Service and Technical Support Outsourcing.

Our inbound services include:

• Customer Service
• Technical Support
• Up Selling
• General Information
• Literature Fulfillment
• Reservations
• Application Processing
• Interactive Voice Response Services
• Lead Generation
• Customer Retention
• Third Party Verification
• Sales/Order Processing
• Appointment Setting
• Promotions/Contest
• Market Research/Surveys
• Product Recall Registration

Our experienced staff will immediately assume a consultative role throughout the entire process of developing your inbound solutions. We will take an active role in planning through implementation and beyond. We will also provide you with timely back-end reporting to monitor the effectiveness of your program.

Industries we serve:

• Communications
• Travel & Hospitality
• Healthcare
• Utilities & Energy
• Automotive
• Technology
• Retail
• Government
• E-commerce

For more information or if you are interested in getting a quote from us, please visit our request a quote page on our website: