lady on work phone

Why a Contact Center Can Help Your Business

EMS CRM call center help, customer relationship management, customer service

We live in an instant-gratification world. People want answers for their questions and concerns before they even know they have them. Social media and other forms of communication have changed the way people live. It makes expectations for companies higher than ever. In order to keep up with the competition, being available 24/7 is crucial for many businesses. Let a …

customer service crm

What Exactly is CRM – Customer Relationship Management?

EMS CRM call center help, customer relationship management

Customer Relationship Management (CRM) is a comprehensive data-base driven application for tracking and managing interactions with customers. What questions and issues are people calling in about most? How can I turn inquiries into sales ready leads? How can I increase ROI by utilizing current data? These are common questions people ask and EMS CRM is here to help discover the …

customer service female worker

Skills You Learn at a Customer Call Center Like EMS

EMS CRM customer relationship management, customer service, omaha

  It is the hope of many that no matter what you do for a living, you’ll always take away something great from it. What have you learned from your current job? Have you held on to the skills you’ve obtained from previous employers?  At EMS, we strive to have happy employees that feel appreciated and knowledgeable. No one is …