person mad on the phone

4 Ways to Handle an Angry Caller

EMS CRM call center help, customer relationship management, customer service, quick tips

It’s inevitable. As a call center representative, you will experience an angry caller once and again. The key is how you handle it. You’ve undoubtedly learned a few tips to have up your sleeve when you have these types of calls, but here are a few pointers to keep in mind. You might consider writing a few of these down. …

10 Reasons Why We Love the Midwest

EMS CRM customer service, quick tips

There are many great things about Omaha and its surrounding Midwest states. We mean no disrespect to our fellow regions, but there’s just something about the heartland that makes us proud to be in our land-locked inhabitance. From the beautiful and variable sights to our four-seasoned lifestyle, we are proud to be Midwesterners through-and-through. Here are our top 10 reasons …