meeting customer needs call center

Building Processes Around Our Customers’ Needs

EMS CRM call center help, customer relationship management, customer service

An important lesson we’ve learned over the years of having a successful customer service call center is to really listen to our customers. You probably hear that all of the time in the customer service world, but at EMS we take it to the next level by building our processes around our customer’s individual needs. How do we build our …

lady working during holidays

6 Ways to Still Enjoy the Holidays While Having to Work Through Them 

EMS CRM customer service, quick tips

There are many people who have to work through the holidays and even some that don’t get to participate at all. There are many reasons why people can’t take the day off for the winter festivities – perhaps they have a job that doesn’t offer holiday paid time off, or a business that gets incredibly busy this time of the …