call center services, customer service, call center, customer support, call center outbound

4 Ways Customer Service Representatives Can Help Build Customer Loyalty

EMS CRM call center help, customer relationship management, omaha, quick tips, technical support

There are many things that a good customer contact center strives for. It’s important to maintain positive relationships, strive for superior customer service, have happy customers and set all employees up for success – all while continuing to build upon customer loyalty. Each of these topics are commendable as individual goals, but they also work together as a team to …

job well done EMS

Ways We Like to Show Employee Appreciation

EMS CRM customer relationship management, customer service

There are many ways to help you or your team appreciate their day at work. At EMS, we celebrate seasons, work holidays, recognize a job well done and show customers and employees we care. All of that starts with making the work environment comfortable and enjoyable. Here are a few things we’ve recently done to celebrate Customer Service Week. We’d …