2016 Technology ROI Winner

EMS CRM awards, customer service

We are incredibly proud to have been announced the 2016 winner of the Technology ROI award for implementation of Interactive Intelligence with an ROI of 2029%. Thank you to everyone who helped us achieve this outstanding honor. We could’t have done it without you. For more information about the award, click below: NUCLEUS RESEARCH ANNOUNCES WINNERS OF ANNUAL TECHNOLOGY ROI AWARDS   …

great customer service

Social Media Customer Service is Crucial

EMS CRM social media communications

Over the weekend you get a new idea to take up horseback riding with your daughter. After several minutes of researching quality training facilities in the area, you find one just outside of the city with only regular weekday hours. With no high expectations to hear back from said company during their off hours, you send a quick Facebook message …

Why a Long-Term Partnership with Your Call Center is Key to your Company’s Success

EMS CRM customer service, quick tips

Like many relationships, the more you get to know the person or business, the more you can benefit from the information you are obtaining. Over the years we’ve found that the longer we work with a customer, the more we begin to understand each other and work together effectively to achieve long-term goals and success. We start by accessing the …