Award-Winning USA Based Outsourced Call Center Services

EMS is a privately owned business located in the heart of the midwest. We are a full-service call center providing superior customer support in the form of inbound and outbound services. EMS is most known for having outstanding employees, high-quality service, and scalable results. Give us a call for more information 800.233.8811.



We offer premier call center services providing customers with scalable outsourced customer service and technical support solutions.




Find your potential at EMS. We care about our employees and offer special accommodations like Free Breakfast Fridays!




EMS provides comprehensive customer support solutions inbound and outbound. We can design a customized program just for you.


EMS is a leading provider of call center services.
We are HIPAA Compliant.

Request a Quote

hipaa logo, call center services, customer service, call center, customer support, call center outboundOur Omaha, Nebraska Customer Contact Center has a lot to offer!


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    Communication is what we do. We have years of experience in providing exceptional customer service outsourcing, including wireline, mobile, cable and ISP accounts.

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    Travel & Hospitality

    EMS improves personalized guest engagement. We provide exceptional support services to hotels, travel support, airline companies and more.

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    Healthcare | HIPAA and PCI Compliant

    Whether we are working with healthcare underwriters, medical manufacturers, healthcare providers, or pharmaceutical corporations, we provide outsourcing solutions for many types of healthcare industries.

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    Utilities & Energy

    From obtaining and establishing new accounts, to handling outage notifications and billing services to general client inquiries, we can help your customers from start to finish.

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    We can help with dispatch, tracking and delivery, collections, back-office processing, damaged goods, claims, and more.

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    EMS is a recognized technical support outsourcing leader. We have the experience and professional staff for you, whatever your product.

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    We help retailers meet business goals while also creating brand advocates through quality customer care, supply chain support, social media, and keyword monitoring. We will also recognize and communicate key sales opportunities.

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    Are you looking to maximize the customer experience cost-effectively without compromising quality or professionalism? Our outstanding live agent services make sure your customers are treated right the first time.

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    We strive to offer exceptional comprehensive customer service in all areas in which we serve. Our timeliness, professionalism, and dedication to excellence ensure your business will leave a lasting impression.

Work from Home

In light of the current situation, we are taking precautions to keep our employees safe and healthy while continuing to provide the highest quality of customer service. We understand that the need for exceptional customer service and support never ceases, which is why we’ve mobilized a portion of our workforce to work from home.

Interested in a Free Quote?

We offer a free consultation and an individually tailored package for your specific needs. Our agents at EMS are dedicated to serving a high volume of customer calls, inbound and outbound. We are ready to answer your calls!