Inbound & Outbound Teleservices
We utilize the most sophisticated Nortel and Genesys call processing system to answer and make calls for our clients. Our call routing technology can immediately scan available Service Consultants, pop screens, show current and historical account information and route specific calls to the most qualified consultant. Our Customer Interaction Centers are linked via dedicated T-1 lines for virtual performance with connections distributed across the major telecommunication carriers. This provides outstanding service levels and a secured Disaster Recovery Plan.

E-Mail Response
EMS offers E-Mail Customer Service for inquires to your website that need a personal response. Our system automatically routes inbound customer e-mail inquires to the most appropriate Service Consultant. The system then suggests appropriate answers to facilitate a fast and accurate response from the Service Consultant.

Live Business Chat
We offer live chat 24 hours a day, 7 days a week for your customers that are online shopping or looking for information. Our Service Consultants are just a click away to provide your customers with easy to find links and make their online experience more comfortable.

Click on our "Chat With Us Live" button and let us show you how easy it would be for your customers to be assisted.

Direct Out-Going E-Mail
Our Direct services allow you to communicate directly, and efficiently, with your customers via e-mail in a permission-based communications environment. These services give you a timely, highly-targeted, and cost-effective way to let customers know about changes in your business-from promotions to product announcements, pricing changes to other information you would like them to receive. We manage the mailing, the message and your database for follow up communications.

Specialty Services
Evolving Technology is something we work with our clients and partners to establish, coordinate and integrate into a solution for their business. By being flexible with our implementation of solutions we are able to extend to our clients a range of cost savings and revenue enhancements.

Services include real time pushing of web pages, automated/artificial intelligence, product and promotional support, and 24x7 operations to name a few.

Reporting Services
We supply our clients with the information the way they want to see it by real-time and/or customized reporting. We track queue conditions on all communication types, deliver customized activity-based reporting and ensure quality assurance with communication monitoring.